Babette Ten Haken's One Millimeter Mindset™ speaking programs catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Collaboration, across departmental silos, business models and workplace biases, results in a more engaged, purpose-driven and profitable workforce, creating the aggregated customer experiences critical to customer success and customer retention. Start planning...

Often, our business cases and customer stories stop: just at the point where they need to begin. One Millimeter Mindset™ collaborative storytelling programs help organizations and associations capture qualitative Voice of the Customer insights to complement customer surveys, collaboratively translate comparative feedback, and leverage these customer insights into compelling success stories to catalyze both employee and customer acquisition, as well as customer retention. Start creating....

Babette Ten Haken's One Millimeter Mindset™ Workshops and consulting services are designed to move organizations and associations one millimeter forward, beyond the comfort - and perceived risk - of improving Today's business models, professional habits and workforce structure to better serve and retain customers: Today, Tomorrow and in the Future. Focus on the profitability of collaboration to reduce employee, membership and customer churn.  Start learning....