EQ relates to an individual’s ability to perceive, assess and harness their emotions.
Take a look at your project team, your work team, your management team, your executive team. What is your collective EQ? How is your team EQ impacting, for better or for worse, the growth, expansion and sustainability of your business?
Now take a look across the business table at your customer team EQ. Are your teams in a healthier EQ place than your customers?
Revenue generation is everyone in your organization’s job responsibility. Everyone focuses on profit and loss, making their numbers, reducing non-billable hours, processes and practices and working leaner.
Are your teams driving revenue in spite of an overall corporate culture that has poor team EQ? Think about the impact of a healthier organization on your productivity and profitability.
Otherwise you are looking at half of the business equation.
What happens to your revenue stream when you begin to:
- Utilize team EQ to leverage throughput and output.
- Focus everyone on expanding the breadth and depth of how you all think, together.
- Develop a collective mindset among team members that recognizes how their EQ enhances the ability to collaborate and co-create.
You create value for your customers when you include team EQ as a critical factor for problem solving. Your collective synergy becomes palpable when you sit at your customers’ tables. Your team ends up leading by example.
There’s a tendency to minimize the impact of emotion when conducting business. It is perceived as a sign of weakness, instead of a sign of strength. That keeps everyone stifling insights as they operate along narrowly defined parameters for showing emotion – and passion – in the workplace.
Have you held your company back by stifling team EQ in value creation? Are your teams holding back their creativity due to your corporate culture’s devaluation of EQ?
If your vision is to become known as a company of experts, A-List customers are seeking innovation and creativity rather than commoditized, order-taker thinking.
Take a solid look around your organization at how current team EQ creates value for your company and your customers. Then take your first step out of your comfort zone to do something about it.
Babette N. Ten Haken is a management strategist and team-building leadership coach. She helps teams, startups and businesses who wrestle with unpredictable revenue streams. Babette began her career as a scientist. Early on, she was asked to bring clarity to the chaos of stalemated conversations between engineers, sales, IT, quality, legal and marketing folks. She builds innovative, productive and profitable teams who are focused on excellence in the hand-off of strategy for execution. Her Workshops help build healthier organizations. Her Playbook on leadership and business strategies, including tools, Do YOU Mean Business? is available on Amazon.com.