Forget about “out with the old, in with the new.” In my Playbook, continue building upon the core competences we worked on together, this year and every year.
Our focus this year, and each year, is creating an incubator for customer success for customer retention. Especially in those challenging industrial Internet of Things manufacturing environments.
- Collaboration skills are the core competencies for developing, acquiring and retaining today’s and tomorrow’s customers.
- A solid workforce hiring strategy is the critical component for hiring the right folks to accomplish the right stuff on behalf of the right customer set.
- Creating and executing a solid customer retention strategy is contingent on a corporate culture focused on hiring a collaborative IIoT-enabled workforce.
Where does your organization current fall within this continuum? What strategic building blocks do you already have in place?
Continuously refine your new year strategy to become better and better.
You can’t move yourself, or your organization, forward until you realize what is holding you back. Most of the time it is YOU, dwelling on the past and ignoring present and future opportunities.
There’s a tendency for people and organizations to become focused on the past. As a result, they overlook current opportunities which create strategic and tactical building blocks for future successes.
A new year strategy builds upon the past, applied in the present and innovated for the future.
Review these Top 2016 blog posts from the award-winning Sales Aerobics for Engineers® Blog. How did you put them into play this year? What nuggets resonated most with you? How will you carry what you learned, forward, and apply to your new year strategy?
Enjoy reading and re-reading these posts. Let me know how you incorporated them into building blocks for your professional development.
Are Hybridized Sellers Unicorns?
IT as Organizational Common Denominator
Get Your Business Timing Right
One Essential Question I ask Clients
Sales Engineering Collaboration is Frustrating
Toxic Teams Impact Customer Success
Sales Vision is more than 90 Days Long
Customers Expect Better and Better Customer Experience
Smart Manufacturing Plant Strategy tests Organizational Dynamics
Are You Guilty of Customer Inexperience?
Developing IoT Workforce Skills is critical to Digital Transformation
Deploy Your Customer Retention Game Plan
Take the next steps.
- Subscribe to the Sales Aerobics for Engineers® Blog. Receive new posts on customer retention, tech workforce hiring strategy and team collaboration.
Babette Ten Haken writes, speaks and coaches about customer success for customer retention in the industrial Internet of Things (IIoT) ecosystem. She traverses the interface between human capital strategy for hiring and developing collaborative technical and non-technical teams. She serves manufacturing, IT and engineering intensive companies. Babette’s playbook of technical / non-technical collaboration hacks, Do YOU Mean Business? is available on Amazon. Image source: Fotolia