The quality of Quality leadership is in a state of flux. In fact, there just may be a paradigm shift going on within today’s businesses and enterprises, regardless of size.
Join me in Boston on March 19-20, 2018 for #BOSCON2018. I will be the Day 2 morning keynote, talking about Why a Collaborative, Quality-Focused Workforce owns Customer Retention. The ASQ Boston Section has created a rock-solid, two-day program, with learning modules following the meeting. Click on this link to learn more and register.
Today’s workplace environments are in critical need of Quality professionals who are ready to lead by example. The role of Quality has changed over time. In turn, so established and new Quality professionals must emerge to assume interoperable roles as Quality Leaders of Worth in today’s digitally transforming environments.
My post today offers three thoughts on the critical importance of the quality of Quality leadership.
First Thought: Define how you deliver as a Quality Professional.
The term “quality” is a noun which always is in search of an adjective. “Quality” describes characteristics, traits or attributes of individuals, products, services, systems and outcomes.
In and of itself, the term “quality” does not denote “high,” “low,” or mediocre quality. That descriptive adjective is earned in your professional contributions to the organizational value stream.
How well do you understand where your professional qualities fit into the overall organizational qualities of your employer? In turn, how well do you understand how “what you do,” delivering value as a Quality Professional of Worth, intersects, complements and expands upon what others do to create value in your organization?
Second Thought: Enhance the quality of your own, professional Quality Leadership by being more self-aware.
Going to work each day, and moving from Point A to Point B, is an artifact of the Third Industrial Revolution. Currently, we are operating within Industry 4.0. As a result, you work with some of the best people who create enduring client outcomes and extraordinary customer experiences. Do you know who these folks are?
How many of these colleagues, often outside of your department, do not understand “what you do” or how “what you do” becomes critical to quality outcomes?
Third Thought: Evolve into a Quality Leader of worth by focusing on communicating with “Them”.
An Us versus Them mindset is alive and well throughout organizational cultures. Do your own professional mis-assumptions contribute to driving a wedge between professional disciplines, rather than creating collaborative synergy?
Often, communication is the key to taking first-steps to deliver high-quality, Quality Leadership. Consider that colleagues outside of your professional discipline may not understand what you are talking about (let alone “what you do.”). And vice versa. If you both do not understand, appreciate and respect your professional roles, how can you collaborate, productively and profitably, on behalf of clients?
Have I piqued your interest? These three thoughts are just the start of what I will be discussing on March 19-20, 2018 at #BOSCON2018. To see the provocative, full program, click on this link.
And while you’re at it, take the next steps towards professional leadership innovation.
- Read these related posts on professional innovation, workforce engagement and customer retention.
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Babette Ten Haken, Founder & President of One Millimeter Mindset™ serves organizations as a corporate catalyst and innovative speaker, strategist, coach and storyteller. Babette’s One Millimeter Mindset™ Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention, especially in challenging Industrial Internet of Things environments. Babette’s playbook of IIoT team collaboration hacks, Do YOU Mean Business? is available on Amazon. She is an EOS Implementer (Entrepreneurial Operating System®) and a member of SME, ASQ, SHRM and the National Speakers Association.
Image source: Courtesy of ASQ Boston Section