Where do you stand when it comes to customer experience mid year? Have you successfully created superlative experiences for clients, every opportunity that you get? Or is your track record inconsistent? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year?
Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. Seriously, if you are a Professional of Worth, you are embedded in the pulse of your customers, consistently instead of end-of-quarterly.
You know that. I do not need to be reminding you of best practices in customer experience and customer retention. Except that being consistent is really difficult. Otherwise, everyone would be doing it! There would be zero churn after a customer is acquired and we all would have an adoring base of loyal customers.
Let’s all B-R-E-A-T-H-E.
So much for customer experience and customer retention mea culpa. You get enough of that from your managers. Instead, this customer experience mid year blog post review refreshes and recalibrates your brain! Readers selected the top 7 blog posts based on content they find relevant and valuable to successfully executing their own customer experience and customer retention strategies.
It is my sincere, mid year wish, that you enjoy these top 7 customer experience and customer retention picks from readers. 😉
Also, are you planning for your next association meeting or organization event? Why not bring me in to conduct one of my One Millimeter Mindset™ breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members.
Why Chasing Busy Work impedes Solid Business Opportunities https://babettetenhaken.com/2018/04/02/busy-work-business/
Are You Investor or Buyer Story Pitching instead of Storytelling? https://babettetenhaken.com/2018/04/09/story-pitching-storytelling/
What is the Future C in Your Professional ABC Strategy? https://babettetenhaken.com/2018/05/03/professional-abc-strategy/
Are Your Storytelling Soft Skills half as productive as They could be? https://babettetenhaken.com/2018/05/28/storytelling-soft-skills/
Why Exit Interviews provide a Customer Experience Reality Check https://babettetenhaken.com/2018/05/31/exit-interviews-cx/
Does Your Professional Urgency conflict with Your Clients’ Priorities? https://babettetenhaken.com/2018/06/04/professional-urgency-clients-priorities/
Leaving Customer Care up to Customers? They don’t care! https://babettetenhaken.com/2018/06/25/customer-care/
Ready to develop a more effective CX strategy? Start moving one millimeter forward, today.
- Engage me to speak or conduct an interactive workshop at your next corporate or association event.
- Has what you read Today started you Thinking about tomorrow? Contact me. Let’s create a One Millimeter Mindset™ program that fits your needs.
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Babette Ten Haken, Founder & President of One Millimeter Mindset™, is an innovative speaker, strategist, and storyteller. Babette’s One Millimeter Mindset™ Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business?, is available on Amazon. She is a member of SME, ASQ, SHRM, the Michigan Council of Women in Technology and the National Speakers Association.