How we leverage our professional experience catalyzes not only the success of our customers. Also, how we catalyze our own professional success, as well.
For starters, professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles. Also, professional experience focuses on how we have our customers’ backs. Throughout the duration of their relationships with us and the organizations we work for. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases.
Regardless of our professional disciplines, each of us utilizes our professional experience to better serve customers.
Today’s digitally connected, Industry 4.0 business ecosystem is increasingly complex to negotiate. As a result, we utilize our professional experience to become more proactive and anticipatory about customer needs. These needs change, whether or not our company measures them. That is where we come in. Always.
The quality of our service delivery, over the long run, enhances the quality of customer experiences. Ultimately, it is our decision whether, or not, to react to customers when things go wrong. Or, alternatively, to stay ahead of the factors which might create a negative customer scenario.
These seven One Millimeter Mindset™ articles are offered to help catalyze how to use your professional experience to serve customers better and better, moving forward. Enjoy!
2 Ways We create Unforgettably Innovative Customer Experiences https://babettetenhaken.com/2018/08/27/innovative-customer-experiences/
Are We Storytelling compelling Customer Retention Experiences? https://babettetenhaken.com/2018/08/20/customer-retention-experiences/
Develop Your Professional Zen for Customer Experience Success https://babettetenhaken.com/2018/08/13/professional-zen-cx/
5 Questions to create a Collaborative Customer Experience Strategy https://babettetenhaken.com/2018/07/30/collaborative-customer-experience-strategy/
Customer Success Storytelling leverages Customer Experiences https://babettetenhaken.com/2018/08/01/customer-success-storytelling-cx/
Become Comfortable being Professionally Uncomfortable https://babettetenhaken.com/2018/06/18/professionally-uncomfortable/
Start moving one millimeter forward beyond what is comfortable, today. Instead, let’s target what is Possible, together.
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Babette Ten Haken’s One Millimeter Mindset™ keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. She serves organizations as an inspiring speaker, strategist, coach and storyteller. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. How’s that for walking the cross-functional collaboration walk? She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.
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