These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. So often, all of us get caught up going through the “steps” of someone else’s process or “how to” formula. Yet, our actions fall short. We, ourselves, do not feel authentic, sincere or genuine in talking their talk. As far as walking their walk, well, forget it.
Instead, these third quarter zinger blog posts concentrate on the value of YOU.
Let’s face it. Some days are more successful than others. However, I have found that I am most successful when speaking to audiences or collaborating with clients when I am in the moment. Attuned and attentive to what is going on in the clients’ lives, even if it has nothing to do with closing the next deal.
We become memorable to the clients we serve when we are genuinely ourselves. And yes, for those STEM professionals (Science-Technology-Engineering-Mathematics) reading this post, I can feel you shudder. However, as we hone our professional expertise, targeting perfection, often it is our communicated imperfection, in dialogue, which creates the greatest connection.
Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Feel free to share and discuss with your colleagues!
Confusing Customer Service Delivery with Customer Experience Delivery?
A Hopscotch Client Retention Strategy will not boost Customer Success
Social Communication is not permission to Sell
3 Ways Your Value Added Customer Experience Efforts are not Valued
2 Ways We create Innovatively Unforgettable Customer Experiences
3 Ways to improve Your Customer Retention Scorecards
Are We Storytelling compelling Customer Retention Experiences?
These 2 Skills make Executing Business Strategy less Difficult
Move one millimeter beyond what is comfortable, towards what is Possible. Today. How?
- Hire me to present a speaking program or conduct a workshop at your next corporate or association event. All programs presented virtually as well as in-person.
- Contact me. Let’s create a One Millimeter Mindset™ program that fits your needs.
- Subscribe to my blog. Never miss another insightful post.
Babette Ten Haken’s One Millimeter Mindset™ speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Image source: Fotolia / Adobe Stock
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