Babette Ten Haken

Contact Babette
  • Home
  • Programs
    • Keynote Presentations
    • Breakouts & Workshops
    • Coaching & Mentoring
  • Blog
  • About Babette
    • Testimonials
    • Honors & Awards
  • Contact Me!
You are here: Home / Professional Development / Clients do not care about Our Job Titles. Neither should We.

Clients do not care about Our Job Titles. Neither should We.

November 15, 2018 by Babette Ten Haken Leave a Comment

job titlesAt the end of each business day, our clients do not care about our job titles. And neither should we.

First, our clients do not know what our job titles “mean.” How many times have we sat in a meeting or conference with colleagues who also carry the same job title that we do? The same job title in different organizations carries a different weight to it.

Unless we are clones of one another, how we deliver on the very same job title that another person also has, varies. Our delivery to colleagues and customers is as distinctive as each one of us.

Sure, job descriptions and hiring practices try to reinforce delivering functional consistency. Ultimately, however, our job titles are not as much about meeting internal performance requirements as they are about creating client expectations on how we deliver. To them.

Not only because of our job titles. But also, because of who we are, as Professionals of Worth.

Our clients will tell us, if we bother to ask, that the most valuable people in our organizations most often do not have fancy job titles. Or make lots of money. Or follow a traditional educational pathway.

That is why our clients do not care about our job titles.

Over time, job titles are worthless to clients if these titles do not translate into valuable service delivery.

Smart clients, valuable clients, are adept at locating Professionals of Worth inside our organizations. These individuals, in a variety of the most non-sexy-sounding functions, are the reasons our clients do business with us in the first place.

  1. While clients are happy that we are the CEO of our early-stage startup, they question our ability to actually run that business, sustainably.
  2. When we tell clients that we are sales rockstars, they become skeptical about whether our focus is about them or the next contest.
  3. As a big data wunderkind, if we continuously design to dazzle clients with our expertise, does poor end-user experience scream that we are out of touch with what really matters most to clients?
At the end of the day, clients solely focus on the enduring value of what we do for them, continuously, over time.

Fancy job titles do not indicate “what it is really going to be like” working with us. When we are seated at the business table, with colleagues and clients, wrestling with big hairy issues requiring both courage and critical thinking skills, no one is checking out our job titles on our LinkedIn profiles and professional resumes.

That is why our clients do not care about our job titles. And neither should we. Our titles do not have our clients’ backs, over time. We do, as Professionals of Worth.
How would you define yourself, if you no longer could use your job title? Discover how to do this. Create enduring value for clients. Click here to learn more.

Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Her One Millimeter Mindset™ speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform.

Image source: Fotolia

Enjoy this post? Please share it!

Share on X (Twitter)Share on FacebookShare on LinkedInShare on EmailShare on Reddit

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, customer experience, customer retention, customer service, engineering, Industry 4.0, Industry40, professional development, professional speaker, quality, sales, software, technology, women in business, workforce value

About Babette Ten Haken

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Hire Babette to speak at your next conference or corporate meeting.

https://youtu.be/Yf-h80O_QZ4
Sign up to receive posts via email
Please wait...
Please enter all required fields Click to hide
Correct invalid entries Click to hide
No spam, ever. Promise. Powered by FeedBlitz
SalesProCentral
Customer Experience Update

Categories

  • Collaboration And Convergence
  • Customer Experience, Success, Loyalty, Retention
  • Human Capital & Industrial IoT Workforce
  • Professional Development
  • Trending Book Reviews
  • Uncategorized

Recent Posts

  • You Need To Have Your Own Back First
  • Smarter Questions Yield More Informative Answers
  • Find Your Daily True North
  • Are You Upskilling Tactically Or Strategically?
  • Are You Really Spending Quality Time With Colleagues And Clients?

Archives

Revenue-Generating Problem Solving | Professional Innovation | Collaborative Leadership | Keynotes, Workshops, Facilitation Learn more....

Contact Babette
Sign up to receive posts via email
Please wait...
Please enter all required fields Click to hide
Correct invalid entries Click to hide
No spam, ever. Promise. Powered by FeedBlitz

Recent Posts

You Need To Have Your Own Back First

Smarter Questions Yield More Informative Answers

Find Your Daily True North

Follow Us!

Follow Us on FacebookFollow Us on TwitterFollow Us on LinkedInFollow Us on Instagram

Privacy Policy

Change Catalyst | Revenue-Generating Problem Solving | Professional Innovation | Collaborative Leadership | Keynotes, Workshops, Facilitation
Sales Aerobics for Engineers®, All Rights Reserved 2023 ©
By continuing to browse the site you are agreeing to our use of cookies