We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging.
It seems like we are continuously wrestling with big hairy issues and little annoying ones. In order to deliver product, service and experiential quality excellence.
Our difficult customers test both our courage as well as our critical thinking skills. After all, our mission is to retain their business and grow that business, as well.
Take heart, my friends.
Some of our most difficult customers also are the most rewarding. Because they make us grow, professionally and purposefully, in ways we often cannot imagine.
I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. You will find substantial bites and small nuggets in each post which you immediately can put into play.
Questions? Comments? Just click on this link and let’s start our dialogue! Happy Reading! ~ Babette
Workforce Profitability retains Customers
Communication Disconnects negatively impact Customer Retention
Do You have a Bright, Shiny Client Retention Strategy?
Reviving the Value of Association Membership Experience
A Potent Human Capital Strategy needs a Potent Customer Retention Strategy
To retain Customers focus on People Value instead of Products
- Planning your next corporate or association meeting? Engage me to deliver one of my Customer Retention keynote speaking programs or workshops for a refreshing change from the same-old stuff. Catalyze your mindset and skill sets!
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Babette Ten Haken brings her One Millimeter Mindset™ speaking programs and workshops to organizations and associations, like yours, who want to leverage collaborative business models and profitable workforces to retain the customers you work so hard to win. Her programs catalyze communication and collaboration between disparate or siloed groups, especially in industries with technically-focused stakeholders. She is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com. Image source: Fotolia