Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers?
Then, ponder the workforce profitability of your current strategy. Often, employees are unable to have each other’s – and your customers’ – backs. Why? Because, instead, they are at each other’s throats: in a competitive, self-serving workplace environment.
Consider the human capital value of employees who spend more time fulfilling their functional KPIs, to serve their own employee survival needs. What customer-focused opportunities are overlooked?
How does a self-serving workplace culture fall short, in catalyzing professional development and employee and customer success and retention?
When workplace service culture is unsubstantial, what you say is neither mirrored in what you direct others to do.
First, does the workplace culture you create reflect an abundance of resources to help employees grow their skill sets beyond their current job titles, pay grades or levels of education? Next, how does daily workplace reality reinforce and reward employees for remaining within the confines of their job functions?
Is it time to liberate your workplace culture from this limiting mindset? My book Do YOU Mean Business? offers 16 workplace collaboration hacks to connect the dots of “what you do” to “what everyone else does.” Expand who all of your employees are, by valuing them as professionals of worth. Regardless of job title, pay grade, level of education or generation.
Lead to create a less self-serving workplace service culture.
To better serve customers, better serve each other, first. Start by connecting “what you do” to “what everyone else does.” Otherwise, employee and customer experiences and outcomes fall short of fueling success and retention.
- Co-create a culture of servant leadership.
- Bring together employees from across the organization.
- Deliver more substantial, enduring and remarkable client-serving outcomes.
In creating these outcomes, your workplace service culture moves one millimeter beyond biased professional behaviors and mindset. Should serving this objective become part of your organization’s human capital strategy?
I know no better way to create a true workplace service culture than through storytelling. By connecting our stories to one another, and our customers, we break down unproductive and unprofitable communication barriers.
Take the next steps, today.
Planning your next team, corporate or association meeting? Searching for a one-on-one catalyst to get you unstuck? Engage me to present a One Millimeter Mindset ™ program! Delivered virtually or in-person. Contact me here.
Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |
Babette Ten Haken, Founder & President of One Millimeter Mindset™ Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership. She leverages Voice of the Customer and storytelling to translate across communication and collaboration disconnects impacting successful business outcomes across people and professional disciplines. Babette is a cross-functional business-oriented STEM professional, qualitative Voice of the Customer facilitator, and Six Sigma Green Belt (Quality). She is a member of the ASQ, SHRM, PMI, the National Speakers Association and holds degrees from Washington University MO and University College London UK. Her playbook of cross-functional collaboration, Do YOU Mean Business? is available on Amazon.com. Contact Babette here. Image source: Getty images.