Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers?
Then, ponder the workforce profitability of your current strategy. Often, employees are unable to have each other’s – and your customers’ – backs. Why? Because, instead, they are at each other’s throats: in a competitive, self-serving workplace environment.
Consider the human capital value of employees who spend more time fulfilling their functional KPIs, to serve their own employee survival needs. What customer-focused opportunities are overlooked?
How does a self-serving workplace culture fall short, in catalyzing professional development and employee and customer success and retention?
When workplace service culture is unsubstantial, what you say is neither mirrored in what you direct others to do.
First, does the workplace culture you create reflect an abundance of resources to help employees grow their skill sets beyond their current job titles, pay grades or levels of education? Next, how does daily workplace reality reinforce and reward employees for remaining within the confines of their job functions?
Is it time to liberate your workplace culture from this limiting mindset? My book Do YOU Mean Business? offers 16 workplace collaboration hacks to connect the dots of “what you do” to “what everyone else does.” Expand who all of your employees are, by valuing them as professionals of worth. Regardless of job title, pay grade, level of education or generation.
Lead to create a less self-serving workplace service culture.
To better serve customers, better serve each other, first. Start by connecting “what you do” to “what everyone else does.” Otherwise, employee and customer experiences and outcomes fall short of fueling success and retention.
- Co-create a culture of servant leadership.
- Bring together employees from across the organization.
- Deliver more substantial, enduring and remarkable client-serving outcomes.
In creating these outcomes, your workplace service culture moves one millimeter beyond biased professional behaviors and mindset. Should serving this objective become part of your organization’s human capital strategy?
I know no better way to create a true workplace service culture than through storytelling. By connecting our stories to one another, and our customers, we break down unproductive and unprofitable communication barriers.
Take the next steps, today.
- Planning your next corporate or association meeting? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Contact me here.
- Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.
- Subscribe to my blog. Share your email address in the red box in the right column of this blog. Never miss another insightful post.
Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs, Workshops and Facilitation Services leverage storytelling for STEM professionals and left brain thinkers to catalyze employee and customer success and retention. She motivates individuals and teams to combine courage, curiosity and critical thinking skills to co-create compelling stories which inspire trust in one another. Especially in industries with STEM and left-brain stakeholders.
Find out more about Babette’s professional story here. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com. Babette’s speaker profile is on the espeakers platform. Contact Babette here.
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