This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. As you digest your Thanksgiving meal (and leftovers!), chew on my perspectives a bit more. Then, let me know what you think.
First Post – Chewable One Millimeter Mindset Blogs
Assuming you will retain clients, even though you abandon them in-between acquisition and contract renewal, is never a solid strategy. Also, believing that no news from a customer is good news gives you a false sense of security about their loyalty. Have you considered that when clients grow silent they are shopping around for a new supplier? Plus, clients are not obligated to give you a heads when you push them towards dis-loyalty and defection.
It is time to review your client base and identify the misassumptions you make about account renewal status?
Second Post – Chewable One Millimeter Mindset Blogs
When clients feel betrayed by you, they realize that your sincerity about their business (and them) defected towards insincerity and/or apathy. At that point, clients take a forensic view of your product and service delivery quality over time. What will they discover? Which factors contribute to your consciously, or unconsciously, cutting corners? Is it finances, burnout or both? Are you transparent, do you make excuses, or do you say nothing and do nothing, hoping clients will not notice? (Hint: they do.) Why give clients a reason to feel betrayed? Consider burnout as a mutual talking point: a place to re-invest in one another’s wellbeing, as well as business. Because once clients experience betrayal, they will never return.
Can your business afford that negative customer experience?
Third Post – Chewable One Millimeter Mindset Blogs
In my speaking engagements, I always encounter two types of attendees, with different motivations. There are Action-Takers or Action-Avoiders. Either way, they earn credits for their attendance. However, Action-Takers choose one of two options when prioritizing which talks to attend first. Their choices are based on how they plan to apply newly-acquired skills, rather than how many credits they earn for attendance. Tactical Action-Takers plan to apply what they learn as tactical fixes to improve their current level of performance. Alternatively, Strategic Action-Takers plan to move beyond tactical functionality, future-forward. Instead, they target fulfilling more strategic, cross-functional leadership roles.
Which type of Action-Taker are you: Tactical or Strategic?
Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |
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Who am I and what do I do? I am a refreshingly extroverted STEM professional and skeptical thinker. My focus? Building trust through your purpose-driven, professional innovation. My keynotes, breakouts, workshops and coaching programs catalyze people, teams and organizations to ask the right questions, the right way, so they define and solve the right problems to better serve each other and their clients. I translate cross-functional conversations between left-brain and right-brain thinkers: the people you hire because they solve problems differently. Think of the strategic business and human capital value of moving beyond avoidance or group-think, together. My playbook of cross-functional collaboration, Do YOU Mean Business? is available on Amazon.com. Contact me here.