Creating your 2022 playbook of what it takes to design, align, and implement solutions clients really want?
First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Then, consider that what clients really want may reside beyond your organization’s core competencies. However, aligning solutions with the reality of what clients really want is an opportunity.
Why not leverage existing core competencies with a smidge more of creativity and innovation? What’s not to love about that type of opportunity? Are you in or out?
Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. However, other teams and organizations hope that what worked before (before what?) is still enough to deliver on client expectations.
Where do you fall within this continuum?
Align solutions by simultaneously wearing your consumer hat to design and deliver solutions that clients really want.
After two years of working from home or in hybrid environments, you merge your own consumer preferences into client solutions. There is no either-or. Consequently, you do not cease to be a consumer when you enter the workplace. Primarily because the “workplace” now is merged with your consumer space.
As a result, you are in the best position to remain objective while discovering unmet client needs. Which savvy B2C and B2B products, services, and delivery modalities now make your life easier? Streamlined? Efficient? Enjoyable? Even fun? How will you adopt, adapt, and apply these best-of solutions into those you create for your own clients?
Even within wear, wash, rinse, repeat organizations, give yourself permission to move towards the edges of your own professional capabilities. Mash-up your own consumer preferences into the future of your client deliverables. Aligning your solutions with what clients really want just may re-align your solutions one millimeter beyond what you – and your clients – think is possible.
Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |
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Who am I and what do I do? I am a refreshingly extroverted STEM professional and skeptical thinker. My focus? Building trust through your purpose-driven, professional innovation. My keynotes, breakouts, workshops and coaching programs catalyze people, teams and organizations to ask the right questions, the right way, so they define and solve the right problems to better serve each other and their clients. I translate cross-functional conversations between left-brain and right-brain thinkers: the people you hire because they solve problems differently. Think of the strategic business and human capital value of moving beyond avoidance or group-think, together. My playbook of cross-functional collaboration, Do YOU Mean Business? is available on Amazon.com. Contact me here. Image source: Adobe Stock.