You control how you are investing emotional energy on clients (and colleagues).
Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they? Eventually, you decide that the emotional hassle factor may not be worth excess time and attention, moving forward. Alternatively, you can choose to incorporate an additional surcharge for dealing with the “hassle-factor” involved in continuous client drama. Your choice.
However, other clients truly merit more time, attention, and emotional energy than others: they are worth it. These clients open doors to creative and collaborative possibilities because your mutually co-invested emotional energy “clicks.” As a result, there are more challenging and complex projects which come your way. In this setting, your emotional and professional energy is rewarded by business growth and recognition. Instead of continuous client drama, you experience a continuous, exciting journey together.
At this point in the business year, do more than account for business profit and loss, making sales quotas, and fulfilling KPIs. Additionally, and perhaps most importantly, determine how you are investing emotional energy on clients.
Consider that the quality and quantity of emotional energy you invest in clients is directly correlated to your professional trajectory. Is it time to spend more time with colleagues and clients who bring out your professional best? Over time, you attract what and whom you prioritize. Your choice. Because, when it comes down to it, you do, indeed control how you invest emotional professional energy on colleagues and clients. Your thoughts?
I catalyze cross-functional, collaborative, profitable, and sustainable solutions across value silos. | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |
Babette Ten Haken’s One Millimeter Mindset™ programs catalyze people who solve problems differently to collaborate more successfully. Become more professionally visible, cross-functionally relevant, and strategically valuable as you create and implement innovative and robust business outcomes together. Babette is a business-oriented STEM professional, qualitative Voice of the Customer facilitator, PMI-certified Wicked (Complex) Problem Solver, Duke Corporate Education licensed Strategic Agility practitioner, and Six Sigma Green Belt (Quality). Babette is a member of SHRM, PMI, the National Speakers Association (NSA). Her playbook of cross-functional collaboration, Do YOU Mean Business? is available in soft cover and digital formats on Amazon.com. Contact Babette here. Image source: Adobe Stock.