Your customers do not care whether you make your quarterly numbers or fulfill your organization’s KPIs. They have their hands full with their own workplace issues, KPIs and deliverables. Why should they care about you, and your issues? It just could be that your professional urgency conflicts with your clients’. And besides, your customers do… [Continue Reading]
Leaving Customer Care up to Customers? They don’t care!
How Professional Bias undercuts Productivity and Profitability
All of us experience professional bias and professional intimidation at some point during our careers. However, some of us continuously experience this type of workplace intimidation on a daily basis. Why is that? Ultimately, Yesterday’s business models tend to reinforce departmental silos and, what I call, Us versus Them mindset. This mindset places people in… [Continue Reading]
Why Your Post Sale Teams really own Customer Retention
You have a nagging feeling that your post sale teams really own customer retention. However, you do not want to rock the boat, go against the grain and do things differently. Well, I have 3 questions to get you to stop procrastinating and start moving forward from legacy processes, practices and mindset. Here goes. What… [Continue Reading]
Become Comfortable being Professionally Uncomfortable
Today, let’s you and I have a chat about why it’s important for some of you to become comfortable being professionally uncomfortable. Think about it. Are you comfortable being professionally uncomfortable, or not? Regardless of your professional discipline, your level of education or your current job function, you either crave comfort or target discomfort, in… [Continue Reading]
Start A Customer Micro Experience Playbook this Summer!
Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists! And the summer months offer us all a bit more breathing room to ask ourselves questions about customer experience that, well, make us a bit uncomfortable. All you need is a One Millimeter Mindset™ shift… [Continue Reading]
- 1
- 2
- 3
- …
- 229
- Next Page »
Follow Us!