Compared to hard skills, acquired knowledge and professional core competencies, the term “soft skills” sounds wimpy and ineffective, doesn’t it? Perhaps that is why folks downplay the credibility of professions requiring an overload of soft skills, compared to hard skills. According to Wikipedia, the source of all knowledge in the galaxy, the definition of soft… [Continue Reading]
Creating a Balancing Act between Soft Skills and Hard Skills?
How Collaboration Experiences impact Customer Experiences
What types of collaboration experiences do you create for clients, as they work with you and your teams? After all, no one sells, produces, delivers or services in a vacuum. Each one of these variables in the order-to-cash cycle involves an army of (or at least a few more) people. And that army of people… [Continue Reading]
What to do when a Small Business Leader is a Productivity Impeder
My client, a small business leader, consistently wrestled with inconsistent execution of strategy. Over time, this inconsistency cost him business. And he no longer could afford to overlook the issue. As a small business leader in the manufacturing space, he employed less than 20 people on his team. Consequently, each team member wore wear many… [Continue Reading]
Are You Investor or Buyer Story Pitching instead of Storytelling?
You are story pitching to investors or buyers when your story is all about you, your venture or your product or service features and benefits. Somewhere along the line, you lose sight of the purpose of storytelling: to invite the listener to become part of the story. What types of stories do you tell? Alternatively,… [Continue Reading]
The Cost of Demonstrating Your Value to Déjà Vu Customers
How many déjà vu customers do you serve – or attempt to serve? Go ahead. Take a head count of your customer base. You know who these customers are. They continue to do business with you, perhaps even with a gap of a few years in between. When you reconnect, it is just like old… [Continue Reading]
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