Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. In fact, often they prefer the latter over the former. It doesn’t have to be this way, you know. However, the first step in pivoting customer retention pain into business success… [Continue Reading]
3 Ways to pivot Customer Retention Pain into Business Success
Why chasing Busy Work impedes pursuing Solid Business Opportunities
Busy work gives the false illusion of excitement! And who does not love excitement? You have an overture from a new client who seems ready to sign a contract. Or, your engineering contact seems ready to accept even the most edgy design solution you have to offer. Then again, you are targeting marketing, selling or… [Continue Reading]
Read My Q1 Top 10 One Millimeter Mindset™ Blog Posts!
My Q1 Top 10 One Millimeter Mindset blog posts catalyze you to not only refresh and recalibrate yourself. Also, they urge you to refocus on your vision of what your professional horizon looks like and feels like. First, start by taking take a deep breath. Next, take the time to pause. Reflect on your solid… [Continue Reading]
How Your Professional Bandwidth becomes more Valuable to Clients
You have a professional bandwidth. Did you realize that? What is its breadth and depth? Amplitude and frequency? The electronics definition of bandwidth is defined as the range of frequencies of a given band used for transmitting a signal. The popular definition of bandwidth refers to the mental capacity of an individual to deal with… [Continue Reading]
Identifying Risk and Opportunities for Innovation. Why stop at NO?
The workplace is a mix of identifying risk as well as opportunities for process improvement and innovation. However, the word “NO” often is wielded by naysayers. Why? The powerful NO word is a frequently-used means of justifying only one decision: the decision not to make any decision. At all. After all, NO is a more… [Continue Reading]
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