When you have superficial collaboration processes, you disappoint clients, over the long haul. Hey, there is no way that I can make that statement pretty. So, let’s explore, shall we? For starters, your leaders, managers and employees initially convince themselves that they are collaborative. Simply by using the term “collaboration” over and over again, during… [Continue Reading]
How Superficial Collaboration cripples Successful Client Outcomes
Creating Positive Team Synergy takes Courage and Collaboration
Positive team synergy is operating when the outcomes a team creates, together, are far more innovative, effective and remarkable than if members created those solutions, individually. The output sum is greater than the individual component parts. And just how much greater? Synergy is what happens when one plus one equals ten or a hundred or even… [Continue Reading]
How a Siloed Departmental Culture impedes Service Quality Delivery
Does the siloed departmental culture in which you reside impede or promote customer success through service quality delivery? Consider findings from the 2017 Deloitte Global Human Capital Trends study (and the 2018 study builds on these findings). In this report, tomorrow’s workplaces are characterized by networks of interoperable teams. However, when today’s business models remain… [Continue Reading]
Are You truly defining Your Professional Deliverables?
The power of defining your professional deliverables is grossly under-rated. However, understanding what and how you deliver to clients is the best piece of self-discovery you can focus on. Why? Because once you understand your professional deliverables, so will your clients. Finally. Articulating the compelling case for why they do business with you – and… [Continue Reading]
Why You are Professionally Ambiguous to Your Colleagues
Your cross functional colleagues think you are professionally ambiguous, did you know that? Of course not. That is not the type of question you would ask them. Perhaps you should. Here’s why. Ambiguity is defined as having more than one way of being interpreted, being vague, inexact, uncertain, doubtful. In other words, your words and… [Continue Reading]
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