The stories clients need to hear are about the stuff they need to know. So we get to where we need to go. Together. One millimeter at a time. Are you playing it safe, altering your business and use cases, and your HR and design team stories? So you dance around topics which should be… [Continue Reading]
Telling Stories Clients Need to Hear instead of Want to Hear.
Why carry Team Dysfunction into Virtual Environments?
In fact, why perpetuate yesterday’s team dysfunction into any collaborative environment? Virtual or otherwise. Regardless of whether you work entirely virtually or in a hybridized format, the playing field is flattened by the current scenario. Consider that the folks already were used to working remotely are at an advantage, moving forward. Because they optimize hybrid… [Continue Reading]
Virtual Post Sale Client Abandonment is not a Novel Scenario
There’s nothing novel about virtual post-sale client abandonment. Upon consideration, you realize your company’s been doing this for years. In fact, virtual abandonment is a key component of “business as usual.” What is novel about this post-sale scenario, to you, is that now you have to sell virtually. That’s all that’s changed. And your new… [Continue Reading]
Are You a Spectator or Active Virtual Participant in Meetings?
Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. After all, humans are hard-wired to use all of their senses to size up a situation. And vision best allows us to connect to our environments. How do you create virtual employee experiences and client experiences?… [Continue Reading]
2 Assumptions that derail Virtual Business Presentations
These days, all of us either are participants or spectators in far too many virtual business meetings and presentations. What is the quality of the employee and customer experiences you create? Oh, and, I hate to tell you. Virtual meetings are here to stay because they are cost-effective. However, there are two assumptions you make… [Continue Reading]
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