Do you consistently build or derail client trust in you? What you say to clients, from meeting to meeting, spoken, and written, matters. Because what you communicate, and how you communicate, either constructs or erodes why customers do business with you. One of my mentoring clients regarded each appointment as something to cross off her… [Continue Reading]
Do You Consistently Build Or Derail Client Trust in You?
If It Is Not Fun Then Why Keep Doing It?
Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like. Or, we become chameleons: acting and… [Continue Reading]
How Are You Investing Emotional Energy On Clients?
You control how you are investing emotional energy on clients (and colleagues). Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they? Eventually, you decide that the emotional hassle factor may not be worth excess time and… [Continue Reading]
Are Your Clients Prioritizing Absolutely Everything?
When clients are prioritizing absolutely everything, no crystal clear and actionable target emerges. It’s like the clients go to an all-you-can-eat, no limits buffet. They keep piling stuff onto their plates. Yet they are neither interested in the food nor hungry enough to eat what they choose. When you allow clients the freedom of prioritizing… [Continue Reading]
Are You The Default Team Problem-Solver?
Are you the default team problem-solver for your teams? Did you earn that default role by chance or design? Are you enjoying the role? If you collaborate on teams, you know that problem-solving together is complex and sometimes frustrating. During some meetings, everyone is on fire and of one mind! Then, during other meetings, perspectives… [Continue Reading]
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