Communication disconnects, above all, have negative impacts on customer retention rates. And these disconnects abound across the workplace. All you have to do is listen and observe. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. As a result,… [Continue Reading]
Communication Disconnects negatively impact Customer Retention
Focus on these 3 areas for your Happy New Year Strategy
A Happy New Year Strategy keeps your own professional development front and center throughout the year. Otherwise, it is too easy to be distracted by drama, disruptions and other people’s ideas of how you should spend your workday. Happiness is easier said than done. How many business models and workforce structures holistically prioritize happiness as… [Continue Reading]
Artificial Customer Conversations beget Artificial Customer Experiences
Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. Simply because of where, and to whom, your organization is listening. Are customers talking to bots and responding to prompts via digital… [Continue Reading]
Will Customers evaluate Your Storytelling Credibility?
Your customers will try to evaluate your storytelling credibility. Especially if the customer stories you tell seem too good to be true. Then, what do you do? How do you respond to their skepticism? A client I am coaching carefully selected from a cadre of client stories her company had invested a lot of money… [Continue Reading]
It’s too early to worry about retaining Customers, isn’t it?
Now, how do you expect me, of all people, to answer this question? 😉 It is never too early to focus on retaining customers. Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention… [Continue Reading]
- 1
- 2
- 3
- …
- 164
- Next Page »
Follow Us!