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You are here: Home / Archives for Customer Experience, Success, Loyalty, Retention

Are You creating a Sales Funnel Or an RFQ Mill? Part Three

May 30, 2009 by Babette Ten Haken Leave a Comment

What does creating a sales funnel have to do with aerobic exercise? How many of you exercise? How frequently? Now and then? Or do you have a regular schedule that you keep, say, at least four times a week for at least 30 minutes? Think of how it was when you started your exercise regimen,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business development, proposal writing, RFQ, RFQ mill, sales funnel, sales skills, sales-engineering, technical professionals

Creating a Sales Funnel or an RFQ Mill? Part Two

May 25, 2009 by Babette Ten Haken Leave a Comment

How does the RFQ play out in creating a sales funnel? Part One of this three-part blog post looked at the importance of PROSPECTING. Although you may dread this aspect, let’s face it: it’s the start of the sales cycle.  Prospecting includes enlightening current customers on the value of expanding the scope of services they receive from you. Part Two… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: engineering, proposal writing, RFQ, sales funnel, sales methods, sales-engineering

Are You creating a Sales Funnel or an RFQ Mill? Part One

May 16, 2009 by Babette Ten Haken Leave a Comment

What’s your least favorite task? Ah, the dreaded “P” word: PROSPECTING. If you’re in business for yourself or work for small to mid-sized companies, you probably wear multiple hats. You do the engineering but are also responsible for developing new business for your company. Without new business coming in, you might not have all that… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: engineering, RFQ, sales engineers, sales funnel, sales methods, sales skills, sales-engineering

Consulting or just acting like a Big Shot Consultant?

May 9, 2009 by Babette Ten Haken Leave a Comment

Are you actually consulting or simply acting like a big shot consultant?  Faking it until you make it is never a great strategy without competency. True story here. I had lunch with a friend of mine about a month ago. While we were eating, it was difficult to avoid overhearing the loud conversation in the next… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business development, consultants, engineering, ethics, sales methods

Don’t kid yourself, nobody "gets" what you do.

April 24, 2009 by Babette Ten Haken Leave a Comment

There are no less than 85 engineering disciplines currently listed on Wikipedia. Differentiating yourself is up to you. Because no one understands how you think, your training, the tools you use to problem solve, cause-and-effect relationships you see that they simply miss, or why and how you use statistics so comfortably. Which isn’t a bad place to be, at… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: communication, engineering, professional development, technical professionals

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