Throughout the year, we sabotage customer outcomes in favor of our own priorities. Not intentionally, at least from our perspective. Nonetheless, from our customers’ perspectives, we cycle back and forth throughout the year. Falling short, and then scrambling to recover, when delivering remarkable and enduring customer outcomes. The types of customer outcomes which are critical… [Continue Reading]
Are We sabotaging Customer Outcomes because of Our Own Priorities?
One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review
These 5 One Millimeter Mindset™ Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Collaborative storytelling is the hallmark of humanity. Their focus is to make us think about the same things, differently. How we ponder the implications from each enduring… [Continue Reading]
One Millimeter Mindset™ 2018 Customer Retention Blog Review
Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Those of you who read my blog know that I work… [Continue Reading]
One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review
These 5 little One Millimeter Mindset™ workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. You know. An occasional behavior we put into play every now-and-then, when we feel like it. But, most of the time, ignore. Workplace collaboration is a professional development… [Continue Reading]
Client Storytelling involves more than retelling Business Cases
How comfortable are you with client storytelling? Storytelling is a Big Idea involving professional evolution of soft skills you are less-than-comfortable applying to business development and problem-solving. First, most of us do not perceive ourselves as storytellers. We leave that function up to “someone else” in our organization or association – whomever that may be…. [Continue Reading]
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