Are you part of a workforce where the emphasis is performing functionally, but not purposefully? Then, consider the cost of your employer’s business model and hiring strategy on not only your professional role driving workplace profitability. But also, your employee experience. Also, consider that revenue generation is part of everyone’s job description, whether stated or… [Continue Reading]
The Cost of Performing Functionally but not Purposefully
A Workforce Profitability Strategy gives Employees Permission to Shine
A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves? Not only are they part of your organization’s or association’s… [Continue Reading]
Leveraging Experience Based Storytelling to retain Customers
Are you overlooking the power of leveraging your own experience based storytelling when working with customers? Well-crafted, well-told experience based storytelling creates customer experiences. Most organizations and associations relegate storytelling to internal marketing and PR resources. These internal resources, in turn, often outsource storytelling to content marketing professionals. And those content marketing professionals may, or… [Continue Reading]
What is the Employee Experience of not being Entirely Incorrect?
What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Are employees mentored to become more anticipatory about proposing solutions more aligned with stakeholder needs? Or, are employees… [Continue Reading]
How will You wield the word NO this week?
The word NO is a powerful word. With mostly negative connotations. Yet saying NO can be positive, as well. The outcomes of our behaviors and actions are influenced by the words we use to support how we serve colleagues and clients. How many times during each day do we use the word NO? How is… [Continue Reading]
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