Enlightened individuals, teams, organizations and associations leverage empowered collaborative leadership. As a result, they create an innovative collaboration culture focused on execution of customer experience strategy.
Why? Successful digital transformation of the workplace requires critical-thinkers in legal, finance, IT, operations and engineering to collaborate flawlessly and seamlessly. And not only with people who think the same way they do. Executing this Industry 4.0 strategy leverages how successfully teams of critical thinkers collaborate across the business-operations abyss by deploying the Sales-Engineering Interface® toolkit and techniques with their non-technical, business and customer-facing colleagues.
Otherwise, the workplace is full of very busy people, working full-time, but only creating at half the capacity of what is possible. What is the profitability of your current organizational culture? What is possible?
Babette Ten Haken’s One Millimeter Mindset™ Speaking Programs and Workshops leverage collaboration to catalyze professional innovation, workforce engagement and customer success.
Developing and executing a nimble, yet robust, collaborative workforce strategy does more than connect the dots between the plant floor and the C-Suite. When the workforce understands and can articulate how they contribute to the value stream, they drive revenue and own customer retention. The stories they tell provide compelling reasons for customers to start, and then continue, to do business with you.
Learn how to:
- Develop a collaborative, interoperable workforce engaged and focused on customer success.
- Create a more collaborative sales organization that easily traverses the sales-engineering interface® and connects customer acquisition to customer retention.
- Integrate technical team knowledge into more competitive, customer-facing business units.
- Translate customer lifecycle metrics into compelling storytelling focused on customer success.
To inquire about these programs, send me your information via the Scheduler appearing at the bottom of this page.
Often, machines and software interfaces collaborate more effectively than their human counterparts.
Team interoperability becomes the true test in creating a collaboration culture. Can your current teams, comfortably and confidently, take their places around your client’s business tables?
Babette Ten Haken’s One Millimeter Mindset™ speaking programs – including keynotes, breakout sessions and workshops – combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. Babette Ten Haken serves organizations as an inspiring speaker, strategist, coach and storyteller. How’s that for walking the cross-functional collaboration walk?
She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.