Customer success leverages customer experiences to catalyze customer retention. Regardless of the size of your organization or whether you are a startup or solopreneur.
Yet, acquiring and retaining customers is more complex – and more difficult – than ever in today’s digitally transforming, Internet of Things (IoT) ecosystem.
Many organizations assume that as long as they acquire new clients, as well as cross- and up-sell existing customers, a customer is obligated to continue doing business with an organization. This traditional formula overlooks the power of profitable collaboration between critical STEM thinkers and business thinkers. Why not learn how to leap across the business-operations abyss by deploying the Sales-Engineering Interface® toolkit and techniques? Fully utilize workforce innovation, productivity and profitability when serving customers.
Babette Ten Haken’s Speaking Programs and Workshops showcase why Yesterday’s mindset no longer drives Today’s and Tomorrow’s globally competitive, digitally-connected complex business environments.
Executing a rock-solid customer retention strategy targeting Today’s and Tomorrow’s clients is non-linear, collaborative, innovative and connected. Is your organization ahead of the game or continuously playing catch-up?
When Babette Ten Haken takes her place at your business table, she catalyzes individuals, teams, boards and organizations through an insightful strategic discovery and translational execution process. Then, she teaches you how to leverage the continuous value of your organization’s people, products and services across multiple client end-users.
Continuously driving revenue through an organization’s value stream is everyone’s responsibility. It’s not up to just the sales and marketing guys and gals, anymore. Especially when it comes to retaining valuable and loyal clients. Continuously playing catch-up no longer is a viable business option, for you or your customers.
Babette Ten Haken’s One Millimeter Mindset™ speaking programs and interactive workshops empower individuals, teams, organizations and associations to leverage collaboration to catalyze professional innovation, workforce engagement and customer success.
Babette Ten Haken draws from her own cross-functional professional background as a STEM scientist, marketing research and sales professional, Six Sigma Green Belt (Quality) and certified DFSS (Design for Six Sigma) Voice of the Customer facilitator. She is a member of the SME, ASQ, SHRM and the National Speakers Association.
Depending on where we sit around the table, we all see the same things differently. When our differences become strengths and opportunities, instead of status quo impediments, everyone gets to the finish line together. ~ Babette Ten Haken