Customer success drives customer retention. Yet, acquiring and retaining customers is becoming more complex – and more difficult – than ever. Regardless of the size of your organization or whether you are a startup or solopreneur.
Many organizations assume that as long as they acquire new clients, as well as cross- and up-sell existing customers, a customer is obligated to continue doing business with an organization.
Yesterday’s mindset no longer drives Today’s and Tomorrow’s globally competitive, digitally-connected complex business environments.
Executing a rock-solid customer retention strategy targeting Today’s and Tomorrow’s clients is non-linear, collaborative, innovative and connected. Is your organization ahead of the game or continuously playing catch-up?
When Babette Ten Haken takes her place at your business table, she catalyzes individuals, teams, boards and organizations through an insightful strategic discovery and translational execution process. Then, she teaches you how to leverage the continuous value of your organization’s people, products and services across multiple client end-users.
Moving forward, continuously driving revenue through an organization is everyone’s responsibility. It’s not up to just the sales and marketing guys and gals, anymore. Especially when it comes to retaining valuable and loyal clients. Continuously playing catch-up no longer is a viable business option, for you or your customers.
Babette Ten Haken’s One Millimeter Mindset™ speaking programs and interactive workshops teach individuals, teams, organizations and associations how to leverage collaboration to catalyze professional innovation, workforce engagement and customer success.
Depending on where we sit around the table, we all see the same things differently. When our differences become strengths and opportunities, instead of status quo impediments, everyone gets to the finish line together. ~ Babette Ten Haken
The key to acquiring and retaining customers calls for cross-functional work environments, including dynamically integrated machinery, software, processes and people.
- Can your people, processes, technology, products and service continuously deliver extraordinary and dynamic client outcomes?
- Are your people conversant in communicating how doing business with your organization translates into relevant, valuable and enduring client outcomes?
- Is your hiring strategy continuously targeting high-value, highly-engaged talent who become one of the reasons clients are compelled to do business with you?
Did you know that successful customer retention starts during the customer acquisition process?
In-person or virtually facilitated, Babette Ten Haken’s One Millimeter Mindset™ speaking programs and interactive workshops take participants from strategy to ground-level execution of that strategy. Babette focuses individuals, teams, organizations and associations on the top five areas which create remarkable customer experiences, catalyze customer success and drive customer retention:
- Strategy and Vision liberated from traditional departmental Silos
- Voice of the Customer for Innovation and Collaboration
- Value Creation across the Organization
- Lifecycle of Assets, Employees and Customers drives Customer Success
- Storytelling that becomes part of Organizational Culture
Take the next step. Provide your information via the Scheduler appearing at the bottom of this page.
Babette Ten Haken’s skilled facilitation allows leadership to take a seat at the table. Why not participate, instead of trying to simultaneously lead, referee and contribute? Team homework creates Playbooks which establish context, clarity and priority of strategy and processes.
Babette Ten Haken draws from her own cross-functional professional background as a STEM scientist, marketing research and sales professional, Six Sigma Green Belt (Quality) and certified DFSS (Design for Six Sigma) Voice of the Customer facilitator. She is a member of the SME, ASQ, SHRM and the National Speakers Association.
Isn’t it time to get unstuck and move forward from where you are today?