Often, our business cases and customer stories stop – just at the point where they need to begin. Or, we entrust storytelling to “someone else” internal or external to our organization.
When we give ourselves permission to move one millimeter beyond the risk – and comfort – of “how we always tell our stories,” we create and tell stories which enhance customer experience and increase customer success and customer retention.
Babette Ten Haken’s One Millimeter Mindset™ collaborative storytelling workshops and customer retention keynote speaking programs showcase how Tomorrow’s compelling storytelling becomes the key to business growth: acquiring, serving and retaining the customers you work so hard to win.
As Babette says: “Depending on where we sit around the table, we all see the same story, differently. Shouldn’t our differences become our strengths and opportunities to collaborate on behalf of better serving our customers? And shouldn’t our stories reflect their hero’s and heroine’s tales?”
Babette catalyzes you to confidently develop your storytelling acumen by listening, translating and leveraging your customers’ voices more compellingly.
How can I serve your organization or association to make your next meeting or event an even more memorable experience for everyone? To inquire about my availability: (1) contact me at: +1 734.355.1118; or (2) email me at email@example.com ; or (3) complete the Scheduler form below.
Babette Ten Haken catalyzes individuals, teams, organizations and associations by:
- Collaboratively Teaching organization and association workforces how to capture qualitative Voice of the Customer (VoC) insights, to complement survey-based customer feedback;
- Collaboratively Comparing how each department and function “sees and hears” the voices of the customers they serve;
- Collaboratively Translating customers’ voices into easily-understood, impactful and innovative customer-focused outcomes; and
- Collaboratively Leveraging customer outcomes into compelling customer success stories to catalyze both employee and customer acquisition as well as retention.
Working across the organization, Babette Ten Haken’s One Millimeter Mindset™ workshops and speaking programs utilize her Sales-Engineering Interface® toolkit and techniques. Her programs are forged by her own background as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator. Babette’s lifelong commitment to the profitability of collaboration is fueled by the productive, profitable and innovative outcomes her teams created in new product development, process improvement, market research and sales.
She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform.