Babette Ten Haken’s One Millimeter Mindset™ customer success storytelling speaking programs and workshops leverage collaboration to catalyze professional innovation, workforce engagement and customer success.
Customer success storytelling represents the key to acquiring, serving and retaining customers. This long-term customer experience strategy focuses on accurately, continuously and compellingly capturing customers’ voices throughout the pre- and post-sale continuum. Storytelling journeys skillfully traverse the communication and collaboration gaps across an organization’s business-operations abyss, by utilizing the Sales-Engineering Interface® toolkit and techniques.
Capture each decision maker’s and end user’s journey with your organization. Invite the audience to become of your story. Leverage these real-life stories so they catalyze enhanced customer acquisition, customer experience, customer success and customer retention.
Babette Ten Haken works with individuals, teams and organizations by:
- Facilitating communication across the traditional gaps existing between professional disciplines, as well as knowledge and manual workers.
- Explaining, in a way that is understandable across professional disciplines, how to leverage valuable customer experiences in compelling customer success stories.
- Translating the business value of a company’s manufacturing, engineering and IT offerings, in an accessible, human manner.
- Teaching teams across the organization how to capture design-based Voice of the Customer insights, in addition to customer feedback, and incorporate these voices into impactful customer success stories.
Engage Babette Ten Haken to collaborate with your teams. Create your next generation customer success storytelling culture.
Babette Ten Haken delivers her One Millimeter Mindset™ keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette Ten Haken serves organizations as an inspiring speaker, strategist, coach and storyteller. She combines her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. How’s that for walking the cross-functional collaboration walk? She is a member of SME, ASQ, SHRM and the National Speakers Association.