Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.
Babette Ten Haken’s One Millimeter Mindset™ programs and workshops showcase how Tomorrow’s compelling storytelling becomes the key to business growth: acquiring, serving and retaining customers. Often, our business cases and customer stories stop: just at the point where they need to begin.
Depending on where we sit around the table, we all see the same story, differently. Shouldn’t our differences become our strengths and opportunities to collaborate on behalf of better serving our customers? And shouldn’t our stories reflect this hero’s and heroine’s tale? ~ Babette Ten Haken
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Utilizing the Sales-Engineering Interface® toolkit and techniques, discover the impactful and profitable continuum of customer stories which unfold both pre-sale as well as post-sale. Learn how to gather, combine and translate customer voices so everyone becomes a storyteller. Continuously create a compelling reason to work for, and do business with, our organization.
Showcase to colleagues and clients the remarkable outcomes which become Possible, when we move one millimeter beyond the risk – and comfort – of “how we always tell our stories.” Leverage collaborative storytelling to catalyze customer experience, customer success and customer retention.
Babette Ten Haken works with organizations and associations by:
- Collaboratively Teaching organization and association workforces how to capture qualitative Voice of the Customer (VoC) insights, to complement survey-based customer feedback;
- Collaboratively Comparing how each department and function “sees and hears” the voices of the customers they serve;
- Collaboratively Translating the implications from the customers’ voices into easily-understood, impactful and innovative customer-focused outcomes; and
- Collaboratively Leveraging customer outcomes into compelling customer success stories which catalyze employee and customer acquisition and customer and member retention.
Babette Ten Haken’s One Millimeter Mindset™ workshops and speaking programs are forged by her own background as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator. Her lifelong commitment to the profitability of collaboration is fueled by the productive, impactful and innovative outcomes her teams created in new product development, process improvement, market research and sales.
She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeaker platform.