Babette Ten Haken

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You are here: Home / Archives for 4 IR

Are You Really Listening and Responding To Your Customers’ Voice?

December 22, 2020 by Babette Ten Haken Leave a Comment

Well, are you really listening and responding to your customers’ voice? Think about it. After all, it is one narrative to tell people you listen to your customers’ voice. However, realistically, you just wait for an opportunity to interject your own agenda into the conversation. Alternately, it is a completely different narrative when you listen,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: 4 IR, Business Analyst Development Day Keynote Speaker, business analyst professional development, business cases, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, HR professional development, HR storytelling keynote speaker, human capital strategy storytelling keynote speaker, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management professional development, The Fourth Industrial Revolution, The Project Economy keynote speaker, use cases, Voice of the Customer methodology

Got a SOGOP Policy or do You Wish and Hope and Waste Time?

June 6, 2018 by Babette Ten Haken Leave a Comment

I developed a SOGOP Policy for a variety of reasons. You just may want to do the same. Early in my career, I worked on teams with, and for, other people. As a result, I was saddled by quotas, KPIs and corporate values. At the end of each fiscal quarter, everyone was consumed within a… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4 IR, business growth, collaboration, communication, IoT, IT, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, quality, sales, SOGOP Policy

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