Babette Ten Haken

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When Customer Success Stories are less Human than Bots

October 9, 2017 by Babette Ten Haken Leave a Comment

If you are a software, hardware or capital equipment vendor, you have lots of Industrial Internet of Things (IIoT) customer success stories to tell. Except, these stories lie dormant, unread or under-utilized. Why? They are ineffective and not very compelling. In fact, these customer success stories sound robotic. Something important is lost in translation across… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: AI, chatbots, customer retention, customer success, customer success stories, IIoT, industrial internet of things, IT, OT

The Cognitive Workplace leverages IT as a Service (ITaaS)

August 28, 2017 by Babette Ten Haken Leave a Comment

The cognitive workplace is not futuristic fantasy. Rather, it is here today in enlightened organizations moving forward with a robust digital transformation strategy. CIOs are re-envisioning their concept of IT infrastructure. As a result, the IT function becomes responsible for integrating an ecosystem of services, rather than just connecting devices or systems. The IT-as-a-Service (ITaaS)… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce Tagged With: AI, artificial intelligence, cognitive workplace, human capital strategy, IBM, IBM Watson, IT as a Service, IT platforms, ITaaS, technical workforce hiring strategy, workplace

Radiation Oncology, AI and Machine Learning in Research

July 26, 2017 by Babette Ten Haken Leave a Comment

Radiation oncology appears to be a provocative sandbox for incorporating artificially intelligent computer systems as a tool for cancer prognosis and treatment. The field is characterized by its wide variety and veracity of data types and consequential decision-making process on patients’ outcomes. Overall, Frost & Sullivan projects 40% growth for incorporating artificial intelligence (AI) into… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: AI, artificial intelligence, cancer research, machine learning, radiation oncology

Critical Thinking Skills, AI and the Next Generation Workplace

July 24, 2017 by Babette Ten Haken Leave a Comment

Critical thinking skills and ability to collaborate with AI (artificially intelligent) systems play big in developing the next generation workplace. In addition, incorporating competency in these skills impacts all career paths. For starters, key areas ripe for professional development include sales, engineering, plant operations and C-Suite disciplines. Artificially intelligent computer systems apply rules-based techniques for… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: AI, artificial intelligence, critical thinking skills, design thinking, next generation workplace, workforce

Practical AI puts Theory into Play for Business and Industry

July 17, 2017 by Babette Ten Haken Leave a Comment

Practical AI (artificial intelligence) is what happens when the training wheels come off of data science theory. Then, an AI algorithm is applied to a practical situation to solve problems. As a result, AI rides out across the interface between theory and practice, into the world where machines and software interact with humanity. Scary, right?… [Continue Reading]

Filed Under: Collaboration And Convergence Tagged With: AI, artificial intelligence, practical AI, practical artificial intelligence, Tipton Loo

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