Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]
Experiencing IoT Quality in The Experience Economy
Quality Leadership takes guts
Quality Leadership involves being willing to lead beyond the boundaries of your professional department. No one in business today is exempt from developing high quality leadership and professional development skills. No matter what your job title. No matter what level of education you have achieved so far. That’s why I was intrigued by the announcement… [Continue Reading]
Smart Manufacturing and Visionary Leadership
In reading Paul Borawski’s Blog, as well as the results from the annual ASQ Outlook Survey, manufacturers anticipate growth in 2014, albeit down somewhat from 2012 and 2013 results. With revenue increases on the radar screen, that forecast isn’t necessarily being translated into investment in smart manufacturing to drive further growth and expansion. Why? “Despite the… [Continue Reading]
Sustainable Value and Quality
What is the sustainable value of your organization? Where does creating a sustainable corporate culture of quality fit into your financial goals? There may be a disconnect. There doesn’t need to be. When I asked about sustainable value, you probably think of your bottom line. You equate sustainable value with the success of your business… [Continue Reading]
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