The people value which organizations and associations bring to customers’ tables influences whether customers will stick with you. Or not. Your people, and their understanding of the intrinsic value they provide to stakeholders and customers, are your “secret sauce.” Yet, my work with employee stakeholders often showcases how they struggle to define and describe their… [Continue Reading]
To retain Customers focus on People Value instead of Products
Experiencing IoT Quality in The Experience Economy
Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]
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