Babette Ten Haken

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To retain Customers focus on People Value instead of Products

February 25, 2019 by Babette Ten Haken Leave a Comment

The people value which organizations and associations bring to customers’ tables influences whether customers will stick with you. Or not. Your people, and their understanding of the intrinsic value they provide to stakeholders and customers, are your “secret sauce.” Yet, my work with employee stakeholders often showcases how they struggle to define and describe their… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: B2B, banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, healthcare, HR, human capital strategy, IIoT, Industry 4.0, manufacturing, personal development, professional development, storytelling for customer retention, technology, workforce profitability keynote speaker

Experiencing IoT Quality in The Experience Economy

March 7, 2018 by Babette Ten Haken Leave a Comment

Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: ASQ, ASQ BOSCON, B2B, B2C, customer experience, customer retention, Industry 4.0, Internet of Things, IoT, leadership, quality, Quality Professionals, STEM Professional Development, STEM STorytelling keynote speaker, The Experience Economy

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