Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]
Experiencing IoT Quality in The Experience Economy
CIO as Strategic B2C Revenue Generator versus Cost Center
Can the CIO serve as a strategic B2C revenue generator for the organization? That’s a tall order. However the trajectory is turbo-charged by the relentless pace and cadence of the globally competitive Internet of Things business ecosystem. For starters, there is greater recognition that the CIO sits at the intersection of IT/OT convergence. Then, the… [Continue Reading]
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