Babette Ten Haken

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You are here: Home / Archives for B2C

Experiencing IoT Quality in The Experience Economy

March 7, 2018 by Babette Ten Haken Leave a Comment

Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: ASQ, ASQ BOSCON, B2B, B2C, customer experience, customer retention, Industry 4.0, Internet of Things, IoT, leadership, quality, Quality Professionals, STEM Professional Development, STEM STorytelling keynote speaker, The Experience Economy

CIO as Strategic B2C Revenue Generator versus Cost Center

June 14, 2017 by Babette Ten Haken Leave a Comment

Can the CIO serve as a strategic B2C revenue generator for the organization? That’s a tall order. However the trajectory is turbo-charged by the relentless pace and cadence of the globally competitive Internet of Things business ecosystem. For starters, there is greater recognition that the CIO sits at the intersection of IT/OT convergence. Then, the… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: B2C, CIO, cost center, IDG 107 State of the CIO report, IT OT convergence, LOB, revenue generator

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