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Balanced Customer Focus and Social Business

July 29, 2014 by Babette Ten Haken Leave a Comment

Achieving balanced customer focus in your social business strategy is like a teeter-totter. One side of the fulcrum represents your prioritization of your internal customers. The other side represents the weight you place on your external customers. When children play on a teeter-totter, they try to unseat one another. On rare occasions, however, they enjoy… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: balanced customer focus, IBM Midsize Insider, social business, social business teeter-totter

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