The stories you really need to know are not necessarily the stories you want to hear, are they? Because the stories you really need to know make you feel uncomfortable. After all, the stories you prefer to hear validate and justify the way you currently serve your existing client base. Truth be told, you are… [Continue Reading]
Why The Stories You really need to Know are Uncomfortable
Why Professional Exclusion keeps your Company Glass Half Full
Is your company glass half full or half empty? If you hear “I told you so!” used a lot in the workplace, you know the answer to my question. Consider how your colleagues work, interact, communicate, create and make decisions together. Are employees sequestered into groups based on functional roles, titles, pay grades, levels of… [Continue Reading]
Why Collaboration Skills are more than Nice to Have Skills
Collaboration skills are like sprinkles on the cupcake, aren’t they? I mean, collaboration. Really. The term is neither sexy nor exciting-sounding, is it? At their best, workforce collaboration skills directly impact organizational productivity and profitability. At their worst, lack of these skills keep organizations operating at half the capacity of What is Possible. If workplaces… [Continue Reading]
Customer Success Storytelling leverages Customer Experiences
Customer success storytelling leverages customer experiences. Regardless of whether, or not, an organization hires others to create this content. These stories portray the actual experiences an organization’s own customers have, when working with that organization. Nothing artificial. Honestly told. Non-sensationalized. Even when stuff is messy and end results are not glamorous. How can organizations capture… [Continue Reading]
5 Questions to create a Collaborative Customer Experience Strategy
A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]
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