Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention? Consider that customers who defect have an entirely… [Continue Reading]
Did The Virtual Customer Retention Dog Eat Your Client Base Homework?
Do Your Professional Goals Conflict With Your Strategic Purpose?
How well do your professional goals complement your sense of strategic purpose? Is your professional glass half empty or merely half full? Consider that your strategic purpose is changing. It is time to re-write your Strategic Professional Purpose Playbook, together with me. This change is in response to your collective professional experiences, regardless of how… [Continue Reading]
Experiencing Professional Burnout or Professional Complacency?
Each New Year brings with it a plethora of blog posts and articles. These pieces encourage you to set bold goals, crush quotas, and move forward with resilience and vigor!! Realistically, you just may not have the mental (and physical) energy to fulfill everything you are told to do in those articles. Equally realistically, consider… [Continue Reading]
3 Tips To Move One Millimeter Forward Together
As you and I enjoy the remaining days of 2021, I offer you these three tips to reflect on as we move one millimeter forward together into the new year. Cut yourself some slack. Do you realize your inner critic holds you back instead of allowing you to move one millimeter forward towards where you… [Continue Reading]
Aligning Your Solutions With What Clients Really Want?
Creating your 2022 playbook of what it takes to design, align, and implement solutions clients really want? First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Then, consider that what clients really want may reside beyond your organization’s core competencies. However, aligning solutions with… [Continue Reading]
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