When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]
Does Making Excuses retain Your Clients Long Term?
Why Your Professional Speak creates Biased Listeners
Do you depend on professional speak to make you appear credible to listeners? You know, discipline-specific terminology or buzz words which often comprise over 50% of professional conversations. If so, you assume the people listening to you, either in person or virtually, are impressed with your command of discipline-specific words. And that, once impressed, you… [Continue Reading]
Are You overly dependent on Professional Feedback?
Seeking professional feedback is an important part of professional development. When you create a tribe of colleagues and clients in whom you trust, their input is invaluable. They become mentors, sponsors, sounding boards and guides who believe in who you are, as a Professional of Worth. A professional feedback board of directors, co-invested in your… [Continue Reading]
Why Toxic Professional Stories involve Another Story Too
Leadership through storytelling takes another look at your toxic professional stories. You know, the ones you bury, because you associate these stories not only with personal and professional embarrassment and humiliation. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories. However, you remain good and stuck in these… [Continue Reading]
Is Your Workplace Service Culture actually Self Serving?
Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Often, employees are unable to have each other’s – and your customers’ – backs…. [Continue Reading]
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