Are clients reaching out to you about making hard calls? Mine are. Because their businesses are in trouble. And future sustainability appears uncertain. Thus you serve them in ways which may make you both uncomfortable. Because making hard calls involves having “those” conversations, together. Conversations grounded in mutual trust and respect because of the relationship preceding… [Continue Reading]
Making Hard Calls on Behalf of Serving Every Client.
Are UnDiscovered Conversations The Key to Client Retention?
What happens when you are open to undiscovered conversations? Instead of relying on scripted client conversations to guide your discussions with clients. These memorable conversations arise spontaneously. A dynamic dialogue begins. You both feel your brains expanding as you connect to, and become interconnected with, the other individual. As you begin your dialogue, you and… [Continue Reading]
Are Your Comfortable Solutions addressing Unmet Client Needs?
Creating innovative solutions, instead of comfortable solutions, works best when you actually prioritize addressing unmet client needs. To tease out the story of what is truly behind each design specification. So you create robust – yet flexible and innovative – client-focused solutions. Consider whether your project outcomes end up being comfortable solutions, rather than innovative… [Continue Reading]
Yesterday Stories do not sell You, Your Team, & Your Company Today
Telling yesterday stories just may not get you to where you need to go: Today, Tomorrow and Moving Forward. First, because none of us are getting to where we thought we were going in a Yesterday as recent as January 2020. Next, if you did not adopt a strategy of continuous strategic re-evaluation and re-invention,… [Continue Reading]
Telling Stories Clients Need to Hear instead of Want to Hear.
The stories clients need to hear are about the stuff they need to know. So we get to where we need to go. Together. One millimeter at a time. Are you playing it safe, altering your business and use cases, and your HR and design team stories? So you dance around topics which should be… [Continue Reading]
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