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You are here: Home / Archives for business model

Why Your Employees are confused about their Customer Retention Roles

November 29, 2018 by Babette Ten Haken Leave a Comment

Can we talk? Your employees are confused about their customer retention roles. And if your employees are confused, think about how their confusion translates. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles.  You have an A, B and then Z… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, business model, collaboration, customer experience, customer retention, customer success, engineering, IIoT, Industry 4.0, Industry40, professional development, professional speaker, sales, technology, The Age of Customization and Personalization, The Age of Mass Production, The Fourth Industrial Revolution, The Third Industrial Revolution, workforce, workforce hiring strategy

Collaborative Revenue Generation is Everyone’s Job Function

November 1, 2018 by Babette Ten Haken Leave a Comment

After all is said and done, collaborative revenue generation is part of everyone’s job function. Whether stated or not in an employee’s job description. Sounds pretty boring, doesn’t it? Actually, collaborative revenue generation is the lifeblood responsible for business growth, expansion and sustainability. Have I got your attention? Consider that each employee touches some aspect… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business model, collaboration, customer experience, customer retention, customer service, engineering, human capital strategy, IIoT, Industry 4.0, professional speaker, sales, technology, workforce engagement

How to perform Customer Base Triage and Why It Matters

May 21, 2018 by Babette Ten Haken Leave a Comment

Typically, customer base triage is conducted in reaction to a large number of customer casualties. These casualties are in the form of loss and/or defection to the competition. And this defection has been going on for quite a while. However, like a slow leak in a tire, you miss the signs that something is amiss…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, customer base, customer needs, customer retention, engineering, IIoT, industrial internet of things, Industry 4.0, Industry 4.0 human capital strategy, ISO 9001:2015, KPIs, marketing, operations, quality, Quality Management Systems, sales, STEM Professional Development, STEM STorytelling keynote speaker

How many Bright Shiny Business Objects can a SMB Model Juggle?

January 8, 2018 by Babette Ten Haken Leave a Comment

Bright shiny business objects happen. Especially this time of year. For a variety of reasons. Mostly, the rationale is that chasing multiple bright shiny opportunities offers lucrative and tactical outcomes of variable duration. However, bright shiny object rationale is no replacement for remaining focused on overarching strategy. Ultimately, chasing bright shiny objects can spread business… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, business opportunities, customer experience, customer retention, IIoT human capital strategy, leadership, sales, SMB customers, STEM Professional Development, STEM STorytelling keynote speaker

Why SMB Customer Profitability requires the Right Targets

December 7, 2017 by Babette Ten Haken Leave a Comment

Understanding SMB customer profitability leverages working with the best customers for your small to midsize business (SMB). Ask yourself these questions: First, is the majority of your current client base comprised of customers who long ago outgrew you (or vice versa)? Yet they continue to award you scraps and crumbs, “for old time’s sake”? Then,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, business processes, clients, customers, small to midsize businesses, SMB, STEM Professional Development, STEM STorytelling keynote speaker, workforce collaboration

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