Babette Ten Haken

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You are here: Home / Archives for business models

Packing More Than You Can Deliver into Your Sales Story?

September 18, 2019 by Babette Ten Haken Leave a Comment

More Than You Can Deliver storytelling is easily dismissed as both incredible as well as un-credible. First, you promise to deliver products, solutions, services and programs exceeding your professional capabilities. Then, your promises surpass your organization’s workforce, as well as manufacturing and assembly, competencies. Pursuing those carrots, and lucrative client opportunities, leads you down a… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, business models, customer experience, customer retention, employee experience, employee professional development, engineering, hiring models, human capital strategy, Industry 4.0, Industry40, IoT, manufacturing, meeting planners, project management, quality, sales, small business, STEM STorytelling keynote speaker, storytelling keynote speaker, technology, workforce development

Ignoring How Employee Ratings impact Your Company Story?

August 12, 2019 by Babette Ten Haken Leave a Comment

Employee ratings are visible to everyone, courtesy of online hiring sites. For starters, these ratings serve as testimonials, for better or for worse, about employee experience at your company. Second, ponder the stories former employees have to tell about the inner workings of your organization. Third, consider how their stories, about your company, are of… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business models, engineering, hiring models, human capital strategy, human resources, Industry40, IoT, manufacturing, professional development, professional diversity and inclusion, project management, quality, STEM Professional Development, storytelling keynote speaker, technology

Why Selling Pressure impedes Service Delivery Quality

April 18, 2019 by Babette Ten Haken Leave a Comment

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business models, cross-functional team leadership, cross-selling, customer experience, customer service, employee experience, engineering, field service teams, hiring models, human resources, manufacturing, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development keynote speaker, professional speaker, sales, small business, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling workshops, technology, upselling, women business owners, women in engineering

Why do Organizations have Competing Customer Retention Cultures?

November 28, 2018 by Babette Ten Haken Leave a Comment

Are competing customer retention cultures crippling your organization or association? Often, businesses remain blissfully unaware that employees perform at cross-purposes to one another. Professionally, functionally, emotionally and purposefully. First, competing customer retention cultures are sustained within traditional departmental silos and business models. Here we go again. Sequestering employees in well-entrenched departmental silos reinforces specific professional… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, business models, collaboration, customer experience, customer retention, customer service, customer-focused, engineering, human capital strategy, human resources, IIoT, Industry 4.0, Industry40, professional speaker, quality, sales, technology, workforce hiring practices

Customer Retention Strategy or Customer Churn Strategy?

November 26, 2018 by Babette Ten Haken Leave a Comment

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Then, when is the last time this strategy was updated? Many organizations and… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: association membership, business models, customer experience, customer retention, customer service, customer support, engineering, IIoT, Industry 4.0, Industry40, infrastructure model, organizations, professional speaker, quality, sales, workforce engagement

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