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You are here: Home / Archives for business processes

3 Reasons Clients feel Abandoned doing Business with You

June 25, 2020 by Babette Ten Haken Leave a Comment

There are 3 reasons clients feel abandoned doing business with you. Seriously, there’s nothing like the euphoria of winning a new client! Starting a new project! Creating a new design! What an adrenaline rush for both you and your client. And then, what happens next…. From that client’s perspective? Are you consistently monitoring mission-critical client… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business processes, business strategy, client retention, client-focused business strategy, cross-functional leadership, customer experience, human capital strategy, human resources keynote speaker, Industry 4.0, IoT, One Millimeter Mindset™ programs, project management professional development, Quality professional development, trust-based storytelling

Why rely on customer told stories for your business future?

December 26, 2018 by Babette Ten Haken Leave a Comment

It never ceases to amaze me how many local businesses – particularly micro and small businesses – rely on customer told stories to attract and retain customers. Social word-of-mouth, via reviews on sites like Yelp. Or five-point scorecard feedback on post card mailings (yes, mailings instead of emailing). Or nicely crafted stories by website copywriters,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, business processes, collaboration, customer experience, customer retention, customer service, engineering, financial services, IIoT, Industry 4.0, Industry40, local businesses, micro-businesses, professional development, professional speaker, sales, small business, storytelling, technology

Why Prioritizing SMB Business Issues prevents Overwhelm

December 18, 2017 by Babette Ten Haken Leave a Comment

Prioritizing SMB business issues is a must for preventing SMB (small to midsize business) overwhelm. Otherwise, a company’s forward progress is continuously stalled, if not completely derailed. Although I also work with large organizations, the small and mid-market companies (SMBs) are an important focus of What I Do. Why? Because SMBs form the backbone of… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business processes, human capital strategy, IIoT, small to midsize businesses, SMB, STEM Professional Development, STEM STorytelling keynote speaker, strategy, workforce

Why SMB Customer Profitability requires the Right Targets

December 7, 2017 by Babette Ten Haken Leave a Comment

Understanding SMB customer profitability leverages working with the best customers for your small to midsize business (SMB). Ask yourself these questions: First, is the majority of your current client base comprised of customers who long ago outgrew you (or vice versa)? Yet they continue to award you scraps and crumbs, “for old time’s sake”? Then,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, business processes, clients, customers, small to midsize businesses, SMB, STEM Professional Development, STEM STorytelling keynote speaker, workforce collaboration

Are Business Process Band Aids impeding SMB Success?

October 30, 2017 by Babette Ten Haken Leave a Comment

Is your idea of SMB (small and mid-size business) management and leadership actually a system of business process Band Aids? If so, you manage Chaos instead of a system of interrelated, consistent and valuable foundational processes responsible for driving business growth. Do any of these real-life SMB scenarios sound familiar? The CRM (Client Relationship Management)… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business process Band Aids, business processes, business success, leadership, management

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