What role do you take during meetings? Will you be the first person to collaborate? Or do you tend to dominate team meetings? More importantly, how do your instincts and actions enhance or impede not only the rest of your team’s mindset? But also their subsequent actions as well as project outcomes. Does your team… [Continue Reading]
Do You Collaborate or Dominate Team Meetings?
When Your Priorities are not the same as Your Clients’ Priorities
What do you do when you discover your business priorities are not the same as your clients’ priorities? How you answer reflects the relevance of customer experience, success and client retention on your own business viability. This pandemic exerts a profound impact on our businesses, including your clients’. Yet, some of my small business clients… [Continue Reading]
Leverage Team Assumptions to start Change-Based Conversations
Consider leveraging your team assumptions. Test whether everyone actually is on the same proverbial page. This mindset exercise is a great way to start conversations about Change with a big “C.” Rather than relying on yet another meeting about what individuals did wrong. Or, what “has to” change in order to do things “right.” Whatever… [Continue Reading]
Are UnDiscovered Conversations The Key to Client Retention?
What happens when you are open to undiscovered conversations? Instead of relying on scripted client conversations to guide your discussions with clients. These memorable conversations arise spontaneously. A dynamic dialogue begins. You both feel your brains expanding as you connect to, and become interconnected with, the other individual. As you begin your dialogue, you and… [Continue Reading]
Leveraging Professional Resilience with Uncertainty and Ambiguity
Feeling the impact of workplace uncertainty and ambiguity on your level of professional resilience? Especially as companies restructure and workforce and workplace models change. Consider that resilience not only is about your ability to recover from difficulties. Also, resilience is about elasticity: the ability of a material to spring back into shape. But not necessarily… [Continue Reading]
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