Professional Zen is a valuable professional characteristic to have. Especially when the goal not only is to acquire clients, but also to retain them. It becomes a matter of how we leverage customer experience, long-term. The non-religious use of the term, Zen, describes a state of calm attentiveness in which one’s actions are guided by… [Continue Reading]
Develop Your Professional Zen for Customer Experience Success
Leveraging Our Productive and Professionally Profitable Voice
All of us have a professionally profitable voice. What does ours sound like? Authoritative? Dictatorial? Compassionate? Robotic? Human? Humane? Each day, when working with colleagues and clients, we have infinite opportunities to leverage our defining voices. To create and engage clients in stories which showcase how our teams and resources create remarkable and enduring client… [Continue Reading]
Professional Momentum requires a Balanced Start
Your professional momentum is like a seesaw. A teeter totter. One day, you are motivated and energized. Then, the next day, you are overwhelmed by all the stuff on your tactical To-Do list. When professional momentum is not always front and center, you never seem to have professional balance. A consistent starting point for each… [Continue Reading]
My 2018 Summertime Professional Recalibration Mini Program
How do you feel about the phrase: professional recalibration? The definition of recalibration is scientific. Recalibration involves making small changes to a device that measures something, in order to assure that the measurements are accurate. How accurately do you perceive your professional worth to your company and clients? Is it time for professional recalibration? Are… [Continue Reading]
Creating a Balancing Act between Soft Skills and Hard Skills?
Compared to hard skills, acquired knowledge and professional core competencies, the term “soft skills” sounds wimpy and ineffective, doesn’t it? Perhaps that is why folks downplay the credibility of professions requiring an overload of soft skills, compared to hard skills. According to Wikipedia, the source of all knowledge in the galaxy, the definition of soft… [Continue Reading]
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