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You are here: Home / Archives for channel partner teams

Create SMB Customer Success Stories – Part 1

May 6, 2016 by Babette Ten Haken Leave a Comment

Creating SMB customer success stories is a hot topic in IT, particularly in the Cloud-based SaaS (software as a service) ecosystem. IT channel partners leverage these stories to expand their businesses. Customer success stories become strong indicators of channel partner success. Before your channel teams create another customer success story, consider revising your strategy for… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: channel partner teams, channel partners, customer success, customer success stories, IT, SaaS, SMB customer success, SMB marketplace, software as a service

Innovative Channel Partner Teams don’t sell Services

December 16, 2015 by Babette Ten Haken Leave a Comment

Innovative channel partner teams aren’t selling products, platforms and services. They present clients with the opportunity for innovation. Customers have culture and knowledge gaps.   Customers wrestle with more than Big Data acquisition and utilization. They tussle with outmoded mindset and business processes. Innovative channel partner teams recognize that customers layer big data capabilities over… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: channel partner, channel partner teams, corporate cultures, data-centric organizations, data-driven organizations, innovative channel partner teams

Horizontal Channel Partner Teams create Value

January 30, 2015 by Babette Ten Haken Leave a Comment

Channel Partner Teams focused horizontally create value in their throughput. There’s no room for one-and-done, I-work-in-my-silo / you-work-in-yours mindset. As an MSP (Managed Service Provider) – developer, IT (information technology) leader and decision maker – what’s the view from your side of the business table? Is your corporate culture structured to create value via horizontal… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: channel partner teams, horizontal channel partner teams, MSP, sales engineers

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