Babette Ten Haken

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How Professional Bias undercuts Productivity and Profitability

June 21, 2018 by Babette Ten Haken Leave a Comment

All of us experience professional bias and professional intimidation at some point during our careers. However, some of us continuously experience this type of workplace intimidation on a daily basis. Why is that? Ultimately, Yesterday’s business models tend to reinforce departmental silos and, what I call, Us versus Them mindset. This mindset places people in… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: Business Analyst Day keynote speaker, CHRO, collaboration, cross-functional leadership keynote speaker, human capital strategy, human resource professional development keynote speaker, IIoT, Industry 4.0, IoT, IT, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, PMI, professional bias, professional diversity and inclusion, professional intimidation, Project Management Professional Development Day keynote speaker, quality, SHRM, Us versus Them mindset

Why Your Post Sale Teams really own Customer Retention

June 20, 2018 by Babette Ten Haken Leave a Comment

You have a nagging feeling that your post sale teams really own customer retention. However, you do not want to rock the boat, go against the grain and do things differently. Well, I have 3 questions to get you to stop procrastinating and start moving forward from legacy processes, practices and mindset. Here goes. What… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: CHRO, customer experience, customer retention, customer success, CX, engineering, IIoT, Industry 4.0, IoT, IT, post sale teams, quality, sales

Become Comfortable being Professionally Uncomfortable

June 18, 2018 by Babette Ten Haken Leave a Comment

Today, let’s you and I have a chat about why it’s important for some of you to become comfortable being professionally uncomfortable. Think about it. Are you comfortable being professionally uncomfortable, or not? Regardless of your professional discipline, your level of education or your current job function, you either crave comfort or target discomfort, in… [Continue Reading]

Filed Under: Professional Development Tagged With: change management, CHRO, engineering, human capital strategy, IIoT, Industry 4.0, IoT, IT, professional development, professional innovation, professionally uncomfortable, quality, sales, sales-engineering, strategy

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