Babette Ten Haken

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You are here: Home / Archives for Civil Engineering Central blog

Are you making others feel like they are on the outside, looking in?

May 31, 2011 by Babette Ten Haken Leave a Comment

There’s an art to building and maintaining client relationships. It’s more important than ever before. Clients are becoming more difficult to “win” and their loyalty is more elusive. And the definition of “client” encompasses those individuals within the workplace, your subcontractors and the companies who have contracted your products, services and capabilities. There’s no room… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Civil Engineering Central blog, professional development, sales-engineering interface, technical / non-technical collaboration

Are you drinking your own Kool-Aid®? And why that’s not a good idea.

April 7, 2011 by Babette Ten Haken Leave a Comment

You may be drinking your own Kool-Aid. However, your customers, prospects, and funders aren’t drinking it. At all. The next time you make a presentation to clients, or are speaking with them via conference call, or however you communicate with them…. listen to yourself. . Is your message fresh, engaging,  interesting and relevant? Are you… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Civil Engineering Central blog, communication skills, drinking your own Kool-Aid, professional development

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