Babette Ten Haken

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You are here: Home / Archives for client base

Does Making Excuses retain Your Clients Long Term?

June 20, 2019 by Babette Ten Haken Leave a Comment

When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, client base, customer acquisition, customer experience, customer retention, customer service, employee experience, engineering, entrepreneurship, Industry 4.0, IoT, keynote speaker, manufacturing, professional development, quality, sales, small business, solopreneur, startups, STEM Professional Development, STEM STorytelling keynote speaker, technology

It’s time to clean out your client closet (again)

March 22, 2012 by Babette Ten Haken Leave a Comment

Yup. Time marches on. The end of the 1st quarter, 2012 approaches! Is everyone getting jitters about meeting their quotas, numbers, bonuses, payroll, you name it? About three (wow, three) years ago, I wrote a post titled “5 Steps for Spring Cleaning Your Client Closet.”  Remember what we were doing as Spring ’09 approached? Beginning… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business development, clean out your client closet, client base, client closet, legacy customers, sales

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