When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]
Does Making Excuses retain Your Clients Long Term?
It’s time to clean out your client closet (again)
Yup. Time marches on. The end of the 1st quarter, 2012 approaches! Is everyone getting jitters about meeting their quotas, numbers, bonuses, payroll, you name it? About three (wow, three) years ago, I wrote a post titled “5 Steps for Spring Cleaning Your Client Closet.” Remember what we were doing as Spring ’09 approached? Beginning… [Continue Reading]
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