Babette Ten Haken

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You are here: Home / Archives for client experience

Are You Managing Teams for Innovation or Stasis?

January 14, 2021 by Babette Ten Haken Leave a Comment

When you are managing teams for innovation, everyone focuses on creating better and better solutions. Otherwise, you reinforce stasis, or reliance on whatever worked yesterday. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day speaker, business analyst professional development, client experience, cross-functional leadership keynote speaker, cross-functional team storytelling, customer experience, customer retention, employee experience, employee retention, HR storytelling, human capital strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, PMI Professional Development Day keynote speaker, professional innovation, project management professional development, Quality professional development, startup storytelling, storytelling for left-brain and analytical thinkers, Storytelling for STEM professionals, storytelling for strategic business value

Everyone Is An Internal Client Of Everyone Else. Who Are Yours?

December 15, 2020 by Babette Ten Haken Leave a Comment

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements, workshops or coaching sessions, attendees engage in a flurry of activity. First, they create top-of-mind lists of internal clientele they serve. Next, we conduct the forensic portion of this… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, client experience, client retention, cross functional business processes, cross functional keynote speaker, cross functional team leadership keynote speaker, customer experience, customer retention, employee experience, human capital value, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management keynote speaker, Quality professional development, service delivery quality, STEM Professional Development, strategic business value

Targeting Hit or Miss Storytelling Yields Hit or Miss Clients

June 30, 2020 by Babette Ten Haken Leave a Comment

Why rely on a hit or miss storytelling strategy to acquire and retain clients? Stories which, at least your clients know, are generic stories. Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. So you do not have to think about a thing! Just select the next story and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: client experience, cross-functional leadership keynote speaker, customer experience, HR storytelling keynote speaker, human capital strategy keynote speaker, One Millimeter Mindset™ storytelling programs, project management keynote speaker, Quality keynote speaker, sales, STEM STorytelling keynote speaker

Are You a Professionally Engaging or Observational Storyteller?

October 28, 2019 by Babette Ten Haken Leave a Comment

An observational storyteller lives in the third-person narrative. Overall, they maintain a clinical perspective on whatever it is that they are storytelling about. Think about it. All of us have heard our fair share of observational storytellers. Our first experiences are courtesy of our elementary school teachers. As a result, our professional goals often are… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Analytical Thinkers professional development, client experience, CX, employee experience, engineering professional development, EX, human capital strategy, human resources professional development, manufacturing professional development, project management professional development, Quality professional development, STEM Professional Development, STEM STorytelling keynote speaker, Storytelling for STEM Professionals and Left Brain Thinkers keynote speaker, storytelling keynote speaker

The What You Do Story is Key to Retaining Clients

August 21, 2019 by Babette Ten Haken Leave a Comment

Developing a What You Do Story is critical to serving and retaining internal and external clients. When you connect the story of what you “do,” inside the organization, to what everyone else “does,” something interesting happens. First, you start to better serve one another. Because your own responsibility and accountability now extends beyond the confines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: client experience, client retention, client service, customer experience, customer retention keynote speaker, customer service, employee experience, engineers, human capital strategy, human resource professionals, IIoT, Industry 4.0, Industry40, IoT, professional development, project managers, Quality Professionals, sales, STEM Professional Development, STEM storytelling, STEM STorytelling keynote speaker, technology, women in engineering, workforce engagement, worktrends

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