Babette Ten Haken

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You are here: Home / Archives for client retention

Create More Value by Speaking Less Professional Jargon

February 16, 2021 by Babette Ten Haken Leave a Comment

At the beginning of each day, ask yourself these two questions to create more value for colleagues and clients. First, how do you create value during  each meeting and customer touchpoint: written, verbally, visually, and experientially? Second, how dependent are you on professional jargon to communicate your professional value to others? If you target creating… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, business analyst storytelling, client retention, customer experience, employee experience, human capital strategy, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, one millimeter mindset cross-functional storytelling programs, One Millimeter Mindset™ virtual programs, PMI Professional Development Day keynote speaker, professional innovation, project management professional development, storytelling for strategic business value, Voice of the Customer for HR professionals, Voice of the Customer for project management professionals, Voice of the Customer storytelling programs

Everyone Is An Internal Client Of Everyone Else. Who Are Yours?

December 15, 2020 by Babette Ten Haken Leave a Comment

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements, workshops or coaching sessions, attendees engage in a flurry of activity. First, they create top-of-mind lists of internal clientele they serve. Next, we conduct the forensic portion of this… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, client experience, client retention, cross functional business processes, cross functional keynote speaker, cross functional team leadership keynote speaker, customer experience, customer retention, employee experience, human capital value, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management keynote speaker, Quality professional development, service delivery quality, STEM Professional Development, strategic business value

Fixing What People Buy because Clients are not Sold What They Need?

July 16, 2020 by Babette Ten Haken Leave a Comment

Today, let’s ideate together. Take a deep breath. Relax. Let’s innovate. What happens to your revenue stream when employees stop fixing what people buy? Because clients are not sold what they really need. When internal teams actively drive revenue? Instead of serving as order-takers buried in departments traditionally perceived as cost-centers. Because by now, you… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: client retention, cross-functional leadership, customer experience, customer success, CX, employee experience, EX, human capital strategy, human resources professional development, keynote strategic business storytelling speaker, One Millimeter Mindset™ virtual programs, sales, STEM professional development keynote speaker

3 Reasons Clients feel Abandoned doing Business with You

June 25, 2020 by Babette Ten Haken Leave a Comment

There are 3 reasons clients feel abandoned doing business with you. Seriously, there’s nothing like the euphoria of winning a new client! Starting a new project! Creating a new design! What an adrenaline rush for both you and your client. And then, what happens next…. From that client’s perspective? Are you consistently monitoring mission-critical client… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business processes, business strategy, client retention, client-focused business strategy, cross-functional leadership, customer experience, human capital strategy, human resources keynote speaker, Industry 4.0, IoT, One Millimeter Mindset™ programs, project management professional development, Quality professional development, trust-based storytelling

Create a Flexible Client Retention Strategy as Clients Pivot

May 7, 2020 by Babette Ten Haken Leave a Comment

Quite an adventure, isn’t it, sailing through the pandemic storm, together? Each week brings a new requirement on how to combine emotion, engagement, courage, and critical thinking skills. So we get to where we need to go, together. One millimeter at a time. Each week feels different, has its own theme, doesn’t it? As I… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: client retention, cross-functional team leadership, customer experience, engineering professional development, human capital strategy, human resources professional development, Industry 4.0, Internet of Things, IoT, One Millimeter Mindset™ programs, practice management professional development, project management professional development, Quality professional development, sales, STEM Professional Development

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