We are your organization’s internal customer retention experts. Hello there. We love to retain your sales team’s customers. You work hard to land those complex deals. We want you to know that we really look forward to: Ensuring new customers have the proper care and feeding for superlative customer experience; Educating existing customers about under-utilized… [Continue Reading]
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Why Your Indiscriminate RFQ Mill is not a Sales Model
An indiscriminate RFQ mill sales model prevents your organization from remaining competitive. In fact, your company gets stuck spinning its wheels in business mud. Many small to medium size businesses are brought to their knees after winning new business becomes 100% dependent on responding to requests for quote (RFQ). Did I just describe your own company? Consider the merits of… [Continue Reading]
Use Team Personas to Collaborate
How do you leverage team personas? They are your fulcrum for collaboration. Develop a solid understanding of who, what and why team members interact the way they do. Your outcome is a more productive and profitable – and certainly more healthy – team. No matter how strict your meeting agenda or how well you anticipate… [Continue Reading]
Are You a Business Peacock or a Zebra?
Are You a Business Peacock or a Zebra? You’ve been in “those” meetings haven’t you? Everyone’s talking at each other. No one’s listening to anyone else. Yes, you are supposed to be having an interdisciplinary, cross-functional meeting. Collaboration is the theme. Except that no one picked up that message on the meeting agenda. Most of the… [Continue Reading]
MidMarket C-Suite Collaboration
In the past 6 months, how much closer has your SME (small to medium size enterprise) moved towards walking the talk about top-down, bottom-up collaboration? What about shifting your business model to one focused on collaborating with customers on sustainable growth strategies? Last week, I attended the The BigM Event in Detroit. In speaking with… [Continue Reading]
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