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You are here: Home / Archives for connected customer

The Connected Customer Revenue Model

February 3, 2016 by Babette Ten Haken Leave a Comment

A connected customer revenue model leverages Big Data, analytics and insights from your IoT (Internet of Things) connected customers. The connected customer is the new holistic business norm. A revenue model is a critical component of your connected customer business model. A revenue model identifies which sources of revenue to pursue (aka, your customers with… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: connected customer, customer-centric, customer-focused, Internet of Things, IoT, revenue model

Thinking Big! – First Blog Roundup January 2016

January 29, 2016 by Babette Ten Haken Leave a Comment

Thinking big is the central theme for January’s blog posts! With the pace of digital transformation and the roles that Big Data and analytics play in our lives, technology moves faster than we all can keep up with. We must keep on our toes. These blog posts are focused on helping you, your team and your… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Big Idea, CIO, connected customer, hybridized selling, hybridized teams

Got a Holistic, Connected Customer Business Model?

January 27, 2016 by Babette Ten Haken Leave a Comment

A connected customer business model is your holistic fulcrum for building your business for tomorrow’s marketplace. As part of your company’s leadership team, consider how many of your customers are connected through the IoT (Internet of Things). Customers connect to you, your team, your company, your competitors and to each other. When was the last… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business model, connected customer, connected customer business model, holistic

Got a Connected Customer Market Model?

January 20, 2016 by Babette Ten Haken Leave a Comment

The advent of the IoT-connected customer signals your need for a connected customer market model. There is a digital tsunami of data being collected and analyzed from connected devices and equipment. Your buyers are expecting to do business with vendors and partners who are equally connected and insightful. The Internet of Things (IoT) refers to… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: connected customer, connected customer market model, customers, IoT, market model

The Connected Customer – The New Holistic Norm

January 6, 2016 by Babette Ten Haken Leave a Comment

The IoT connected customer is the new norm catalyzing IT channel dynamics. This new norm impacts how we think about the Buyer’s Journey: today, tomorrow and in the future. This new norm impacts how we identify opportunities to do business with our customers. This new norm impacts how our own businesses are modeled as well… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business model, channel team, collaborative, connected customer, holistic, IoT, IoT connected customer

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