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Are Your Engaged Employees Relentlessly Curious Employees?

December 5, 2018 by Babette Ten Haken Leave a Comment

Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? Perhaps you should. Because they are key to positive customer experiences. And they fuel customer success and customer retention. Here’s why. According to Gallup, employee engagement focuses on the value of perceived, and measured, employee-centric… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, collaboration, critical thinkers, customer churn, customer experience, customer service, customer success, employee churn, employee engagement, employee experience, engineering, human capital strategy, human resources, IIoT, Industry 4.0, knowledge workers, manual workers, organizational culture, professional speaker, quality, sales, STEM professionals, technology, workforce

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