Leading better internal customer experiences, together, are mission-critical to creating successful project environments. As you head forward towards your post-pandemic workplace, consider the sum total of your experiences as internal customers of each other during the past year. First, because your collective expectations as internal customers of each other have changed. Next, ask yourselves whether… [Continue Reading]
Are You Leading Better Internal Customer Experiences?
Who Are Your Business Case Heroes And Heroines?
Who are the business case heroes and heroines you leverage when working with colleagues and clients? Consider that every business case you create includes a cast of characters you either include or exclude. Possibly because you never even considered these people as part of your story. Or, if there is going to be a hero… [Continue Reading]
Does Unconscious Professional Exclusion impact Team Outcomes?
Unconscious professional exclusion always sits at the meeting table with us. Whether we want to acknowledge its presence or not. This type of exclusion is the elephant which has followed us into our virtual meeting rooms, too. Professional exclusion is a form of implicit bias: the attitudes and stereotypes which impact our professional (and personal)… [Continue Reading]
Yes and just How Essential are You to Colleagues and Clients?
Just how essential are You (really) to colleagues and clients? Because colleagues and clients ask themselves that same question as they move forward towards What’s Next. Do colleagues and clients prioritize you as their trusted go-to resource? And an innovator rather than an order-taker? Just how essential you are to the colleagues and clients you… [Continue Reading]
Leverage internal stakeholders to drive Customer Experience
Do internal stakeholders require more than just being kept happily engaged within departmental disciplines? Rather, programs leveraging stakeholder experiences provide employees with intriguing projects. The types of projects which challenge their professional status quo. As a result, they develop not only enhanced critical thinking skills. But also, the cross-functional learning acumen which fuels their professional… [Continue Reading]
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