Babette Ten Haken

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You are here: Home / Archives for cross-functional communication

Are You Leading Better Internal Customer Experiences?

April 8, 2021 by Babette Ten Haken Leave a Comment

Leading better internal customer experiences, together, are mission-critical to creating successful project environments. As you head forward towards your post-pandemic workplace, consider the sum total of your experiences as internal customers of each other during the past year. First, because your collective expectations as internal customers of each other have changed. Next, ask yourselves whether… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce Tagged With: business analyst professional development, cross-functional collaboration, cross-functional communication, customer experience, employee experience, human capital strategy, human resource professional development, internal customer experience, market research storytelling, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, project management professional development, purpose-driven collaboration, strategic business storytelling, trust-based collaboration, Voice of the Customer

Who Are Your Business Case Heroes And Heroines?

December 17, 2020 by Babette Ten Haken Leave a Comment

Who are the business case heroes and heroines you leverage when working with colleagues and clients? Consider that every business case you create includes a cast of characters you either include or exclude. Possibly because you never even considered these people as part of your story. Or, if there is going to be a hero… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, 4th Industrial Revolution, business analysts, business cases, cross functional business processes, cross-functional collaboration, cross-functional communication, cross-functional leadership keynote speaker, cross-functional team storytelling, customer experience, customer retention, employee experience, entrepreneurial storytelling keynote speaker, HR storytelling, human capital value keynote speaker, human capital value storytelling, human resource professional development, IIBAD, IoT, keynote strategic business storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, PMI, professional diversity and inclusion keynote speaker, professional innovation, project management professionals, Quality Professionals, SHRM, startup storytelling, STEM storytelling, use cases

Does Unconscious Professional Exclusion impact Team Outcomes?

December 10, 2020 by Babette Ten Haken Leave a Comment

Unconscious professional exclusion always sits at the meeting table with us. Whether we want to acknowledge its presence or not. This type of exclusion is the elephant which has followed us into our virtual meeting rooms, too. Professional exclusion is a form of implicit bias: the attitudes and stereotypes which impact our professional (and personal)… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, business analyst professional development, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, cross-functional collaboration, cross-functional communication, cross-functional leadership keynote speaker, customer experience, employee experience, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional bias, professional development day keynote speaker, professional diversity and inclusion, project management professional development, Quality professional development, Storytelling for STEM Professionals and Left Brain Thinkers keynote speaker

Yes and just How Essential are You to Colleagues and Clients?

May 12, 2020 by Babette Ten Haken Leave a Comment

Just how essential are You (really) to colleagues and clients? Because colleagues and clients ask themselves that same question as they move forward towards What’s Next. Do colleagues and clients prioritize you as their trusted go-to resource? And an innovator rather than an order-taker? Just how essential you are to the colleagues and clients you… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business strategy, cross-functional communication, cross-functional team leadership, customer experience, employee experience, HR storytelling, human capital strategy, human resources professional development, One Millimeter Mindset™ programs, project management professional development, Quality professional development, sales, STEM Professional Development, STEM storytelling programs, storytelling for left brain thinkers, virtual business coaching, virtual consulting programs, virtual speaking programs

Leverage internal stakeholders to drive Customer Experience

February 20, 2019 by Babette Ten Haken Leave a Comment

Do internal stakeholders require more than just being kept happily engaged within departmental disciplines? Rather, programs leveraging stakeholder experiences provide employees with intriguing projects. The types of projects which challenge their professional status quo. As a result, they develop not only enhanced critical thinking skills. But also, the cross-functional learning acumen which fuels their professional… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, cross-functional collaboration, cross-functional communication, customer experience, customer retention, customer retention keynote speaker, CX, employee experience, EX, human capital strategy, human resources, human resources professional development, IIoT, Industry 4.0, internal stakeholders, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, professional innovation, project management keynote speaker, sales, Voice of the Customer

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