Babette Ten Haken

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You are here: Home / Archives for cross-functional mindset

Are Client Retention Folks the Best Salespeople in Your Company?

July 9, 2020 by Babette Ten Haken Leave a Comment

It just could be that client retention folks are the best salespeople in your company. You know. Professionals involved in the post-sale care and feeding of newly-acquired customers. And the pros responsible for designing (and reworking) and implementing and maintaining what new and current clients ordered. Also, the people who directly answer client questions throughout… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: association executive professional development, business growth strategy, cross-functional leadership keynote speaker, cross-functional mindset, cross-functional team, customer experience, customer retention, customer success, engineering professional development, human capital strategy, Industry 4.0, IoT, One Millimeter Mindset™ virtual programs, project management keynote speaker, project management professional development, Quality professional development, sales, STEM keynote speaker

An Elegantly Simple Discussion – The Entrepreneur’s Customer Conversation

May 25, 2012 by Babette Ten Haken Leave a Comment

This morning’s coaching session with some talented technical and business entrepreneurs focused around talking to customers. So what else is new? Well, customer conversations are new. They are not a “pitch”, they are not just a value proposition, and they are not about you and your product and your solution. There’s an anthropology to these… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business development, cross-functional mindset, engineers, entrepreneurs, status-quo mindset, technical/non-technical collaboration

The Curious Case of the Sales Engineer

May 7, 2012 by Babette Ten Haken Leave a Comment

Casting calls require you to specify whether you are auditioning for a role which calls for singers who can dance or dancers who can sing. While being a sales engineer is hardly a song-and-dance routine, many SEs wonder just what role they are supposed to play in the business development process.  If you are a… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: career development, cross-functional mindset, sales engineer, sales-engineering, sales-engineering interface

Moving Forward by Looking Backward?

April 26, 2012 by Babette Ten Haken Leave a Comment

I was listening to Michigan Radio, an NPR station, yesterday evening. There was a well-produced local piece about the Midwest economic recovery.  The reporter, Dustin Dwyer, asked his listeners a thought-provoking question: “What will happen to the transformation of the Midwest economy when we do finally recover from this horrendous recession? Will we go back… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business development, collaboration, cross-functional mindset, technical/non-technical collaboration

Tipping Dominoes

April 15, 2012 by Babette Ten Haken Leave a Comment

Remember what you were doing in September 2008? That’s when the sales paradigm, and the global economy, broke into a million little pieces. And all the kings horses and all the kings men are still re-assembling the component parts. But not the same way, ever again. For those of you still waiting for things to… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development, Trending Book Reviews Tagged With: collaboration, cross-functional mindset, Do You Mean Business, technical/non-technical collaboration

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