Babette Ten Haken

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You are here: Home / Archives for customer acquisition

Are Your Project Teams Professionally Inclusive or Exclusive?

September 3, 2020 by Babette Ten Haken Leave a Comment

When’s the last time you considered whether your project teams are professionally inclusive or exclusive? Probably something you assume you are doing, but may not be doing at all. Of course you look for representative expertise in a variety of professional functions you deem important to the project. However, is there an intentional, or unintentional,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership, cross-functional team leadership, customer acquisition, customer experience, customer retention, employee experience, human capital strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, Professional Development Days keynote speaker, project management keynote speaker

Virtual Post Sale Client Abandonment is not a Novel Scenario

May 21, 2020 by Babette Ten Haken Leave a Comment

There’s nothing novel about virtual post-sale client abandonment. Upon consideration, you realize your company’s been doing this for years. In fact, virtual abandonment is a key component of “business as usual.” What is novel about this post-sale scenario, to you, is that now you have to sell virtually. That’s all that’s changed. And your new… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analysts professional development, cross-functional team leadership, customer abandonment, customer acquisition, customer experience, customer retention, human capital strategy keynote speaker, medical group practice management professional development, One Millimeter Mindset™ programs, post sale execution, post sales, post-sale client abandonment, pres-sales, project management professional development, Quality professional development, sales, small business strategy, startups, strategic business value

Does Making Excuses retain Your Clients Long Term?

June 20, 2019 by Babette Ten Haken Leave a Comment

When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, client base, customer acquisition, customer experience, customer retention, customer service, employee experience, engineering, entrepreneurship, Industry 4.0, IoT, keynote speaker, manufacturing, professional development, quality, sales, small business, solopreneur, startups, STEM Professional Development, STEM STorytelling keynote speaker, technology

It’s too early to worry about retaining Customers, isn’t it?

January 3, 2019 by Babette Ten Haken Leave a Comment

Now, how do you expect me, of all people, to answer this question? 😉 It is never too early to focus on retaining customers. Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: accounting, business growth, business growth keynote speaker, collaboration, customer acquisition, customer experience, customer retention, customer service, engineering, field service teams, financial services, IIoT, Industry 4.0, Industry40, personal development, professional development keynote speaker, sales, technology, workforce profitability keynote speaker

Are We sabotaging Customer Outcomes because of Our Own Priorities?

December 17, 2018 by Babette Ten Haken Leave a Comment

Throughout the year, we sabotage customer outcomes in favor of our own priorities. Not intentionally, at least from our perspective. Nonetheless, from our customers’ perspectives, we cycle back and forth throughout the year. Falling short, and then scrambling to recover, when delivering remarkable and enduring customer outcomes. The types of customer outcomes which are critical… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, customer acquisition, customer experience, customer outcomes, customer retention, customer service, engineering, Industry 4.0, Industry40, professional development, professional speaker, quality, sales, technology, workforce

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